-
January 2024 by Juana Garcia
Booked during the fairy special season they had. Photos looked beautiful after making the purchase I walked around the mall and realized her fairy wings had been placed on upside down. On my way out which had to have been like an hour and a half I went back to cancel the order and the lady stated that she would have to call Monday to see if it was possible. Since its been a while I don't even remember when she called but when she did she offered to redo the session but there weren't even any more near by locations pretty sure she called me the day after they had them at the Parks location. So here I am still waiting on the call to redo the session that I paid for.
-
December 2023 by Angela Williamson
Great team!
-
December 2023 by Chasady M.
DO NOT BOOK THIS STUDIO THE EMPLOYEES STEAL!!! My boyfriend’s wallet was stolen by the black photographer with the curly hair at this studio. He took it out & sat it on the counter next to the computer in the small studio to take photos with our newborn baby. We called back to the studio and the photographer lied and stated that she hadn’t seen a wallet. DO NOT BOOK UNLESS YOU WANT YOUR THINGS STOLEN!!!
-
October 2023 by J MILLER
The service was great but the prices are way too expensive. Even with the promo codes the digital package are outrageous.
-
September 2023 by Sirjana Sharma
Very impressive place to be. They have very friendly staff. They also gave us time to change the dress & show us couple of poses if you r new to photo shoot.
-
May 2023 by Natasha Jeter
My daughter's pictures came out beautiful, I had to buy the whole album because I couldn't choose which ones to print!
-
April 2023 by A Johnson
Total waste of money and the staff are liars.I called two days ago to book an appointment for family portraits with an infant. The appointment was at 4:15. I got the confirmation email.We get to the appointment today at 4 pm, there’s already a family waiting to check out.We get checked in, I let the photographer know it’ll only my infant being photographed today. We finally left at 450 after doing nothing but waiting.The photographer was so careless to the fact that we booked an appointment, waited nearly an hour with an infant only to not be serviced and told they don’t know when they’d be ready for us. The photographer didn’t even bother to address us, she was busy making sells. She had the young girl assisting her address the issue. The photographer actually avoided us in all honesty.The younger girl tells me that they tried to call me to confirm our appointment but I didn’t answer. THIS NEVER HAPPENED.Just book an independent photographer.
-
January 2023 by Angieleke Johnson
Horrible experience ?I scheduled a 4pm appointment for my son's graduation pictures and sat and waited for 41minutes, before being seen. After being told to wait at 3:58pm, no one acknowledged us and employees continued to walk passed us as if we weren't waiting for our scheduled appointment. This will be the last time I ever in life, utilize this location. Poor service ?
-
December 2022 by James E.
I ordered some handkerchiefs for a Christmas present. I ordered them a few months back starting my shopping season. I just opened them, no doubt my bad, but they were a polyester blend and not 100 percent cotton like I ordered and paid for. Of course they won't let me return them because I ordered them a few months ago. Here's the thing, If they had actually filled the order correctly I would not have this problem, and if they can not get a small order right, why would I chance a substantial order.
-
November 2022 by Mary G.
I bought a purse online JCPenney. I went to pick it up at Hurst JCPenney. The purse was smaller than the picture online. I immediately turned around to return the purse telling customer service I'm returning because it's too small. They had to have their manager come out to say I couldn't return the purse. I said why as I I didn't use the purse and unable to use it. She said some things can't be returned. I said where does it say that online things can't be returned. She finally complied and returned my money. I bought a better purse in the store. I looked online and it did not say anything about handbags. I think their staff needs to verify stuff to avoid ignorance. I won't purchase anything online again at JCPenney Hurst mall. I like Alliance JC Penney better. I've never had issues there with online purchases and return.
-
November 2022 by Oscar J.
The billing dept is charging me late fees on their card that I pay on time every month. They're saying for the month of October my monthly payment went up to $53 just for that month? My monthly payment is $42 and I pay $50 and they increased to $53 causing my account to apply this crazy $$ amount late fee that customer service couldn't explain why? Spoke to another service rep with again no explanation the reason for just October monthly payment amount increase? my statement for November doesn't specify any increase for October and no late fees, but received the text of late fees? With no explanation reason why???? CARD ...BAD CUSTOMER SERVICE SHADY WAY TO GET MORE MONEY FROM CONSUMERS EVEN IF MONTHLY PAYMENTS ARE PAID ON TIME?
-
September 2022 by Brian H.
I am a cardholder. Was sent an email about glasses (including progressives) being $88.88 + 8% off for inflation, so I thought I'd check it out. Firstly, the store was extremely hot-no A/C. An employee told me it out and they were told they could bring fans. Secondly, I was advised out of the gate that it was only for frames under $100, and if I picked anything above that it would be at my cost. There were no frames out under $119.00-which I thought was very wrong. I picked the cheapest one I could that looked nice. Then the salesperson asked me if I just wanted a price check, wait, what?!? That should have told me to run, but I said okay. The salesperson quoted me $164 and change. I said excuse me, but I stated I wanted the $88.88 special. She proceeds to check and says-oh well if I change it to plastic lenses that drops it down to $104 and change. Excuse me? Plastic? This is why your store is failing-bait and switch, no A/C, and the shelves were bare. Perhaps this company has realized that if they do not restock they have less to clean out when they finally do close. Very sad for the employees, but this USED to be a good place to shop. Sadly, no more.
-
April 2022 by L V.
We love this JCPenney. It's the absolute best one around. It's nice, newly remodeled, very clean, and roomy. It could be a little better stocked with merchandise, but we had some good luck shopping there yesterday. Unfortunately, the restroom downstairs was horrible. It was filthy and really smelled. I have to admit, I was really shocked to find the restroom there in such awful condition. Still, I definitely recommend this JCPenney, and the entire Northeast Mall.
-
January 2022 by Aruna Aruna
Great experience and Great work.
-
January 2022 by Angie Aparicio
Great new studio and friendly staff. The photograph had my little boy smiling and laughing.
