Capital One Bank is committed to ensuring customer health and safety, especially during the pandemic, leading to the temporary closure of select branches. However, ATMs remain available for use, including those at some Target locations. Customers have praised the attentive service from staff members. For instance, Kendall provided immediate assistance with a check deposit that was causing delays for a customer needing funds for school. Ana Trejo was also highlighted for her helpfulness when a customer opened a new account, offering polite and knowledgeable support. Additionally, Bank Ambassadors Shauntae and Joyce received accolades for their efficiency and thorough explanations while assisting a group in opening a business account on a busy Saturday. While many customers report consistently positive experiences, some express a desire for more branch locations to facilitate easier cash deposits. Overall, Capital One Bank is recognized for its friendly and effective service.
Went to the lobby to avoid long lines in the drive thru. That was a mistake. Only two people ahead of me. I waited over 20 minutes, till I proceeded to the teller. Only two windows were open and several customers were in line. I wished they opened one more Teller to expedite the process.
February 2025
I got paid today, and it hasn’t been deposited yet because of whatever technical issue. And I have bills to pay. Someone needs to get things figured out soonout.
February 2025
Kendall was great and helped me deposit my check because the app was malfunctioning and pushed my direct deposit day back but he got it for me instantly.
