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November 2024 by Carol Agnew
Everything went the way you would hope it would go. Quick and efficient.
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October 2024 by asmi ravi
BEWARE DONT RENT FROM HERTZ & WAIT AND GET THE RECEIPT, I returned my car at 7 ct and the lady who checked me out said I will receive email shortly , when asked for physical receipt she informed that they were out of paper and I had to go downstairs to collect one. Since It was getting late , i had to rush and catch the plane. It’s been over 6 hrs now , despite multiple emails and calls the pathetic hertz team doesn’t seem to answer the problem ie close my reservation contract. Fortunately, I took a video of the car while dropping off with full tank of gas. I am getting lawyered up in case hertz messes up.
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August 2024 by i1539
Fast moving large multi car garage but a bit far off from the airport.
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August 2024 by Kaoru Sudo
Five Star service is great because you can choose your own car...
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May 2024 by Jake Bahlburg
Returned to Hertz was quick and easy. Dropped it off at about 8 and it wasn't more than five minutes. Checking out a car, however, is a different story.
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May 2024 by Monis
Horrible delays while picking up the car
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April 2024 by Tony Naylor
Great service. Painless care rental.
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April 2024 by Patrick Wong
Their volume is high, I get that… but i literally asked if my fuel level was “good” and they said yes. Then of course the email receipt shows a 5 gallon charge. Scum…
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January 2024 by Sanjay Karki
Quick easy service. Nice clean cars
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January 2024 by JR Ewing
Easy and fast !
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December 2023 by Toni Wuermser
Fast and correct service
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November 2023 by Britney S.
Let's start here. I got there at 12:55pm CST & finally was able to leave at 3:00pm CST. When I walked in, there were others already complaining they have waited almost 2 hours. The kicker is, there was no issue with vehicle availability. It was the agent & her priorities. As one customer had to look up insurance info, she waits there with them until they get it which took this customer quite a while in which the agent could have taken the next guest as she waits for the other. That too about 35 mins sitting doing nothing. Same thing happens for the next customer. She also said it is required to show proof of insurance to rent a car. I worked for hertz 10 years & that was never a requirement. Next customer has an issue with the type of car, as he debated which vehicle for almost 30 mins, she sat there & waited with him as he spoke to his partner there with him, the agent still did not help the next guest in the mean time. Finally, my turn... I specifically booked a Tesla Model. She said there was an issue that the car was showing on another persons contract & it had to be released before she can add it to mine. I'm not exaggerating about these time frames, it took her about 40 minutes & she still had me waiting stating there is still an issue. I stated to her that I too had worked for hertz in the past & in this situation I would offer the customer a different vehicle so they can get going or a temporary different vehicle & they could do an exchange at any location available. She was not happy with my advice until finally I broke down crying & pleading for any car just to leave. There was 2 customers behind me soooooo upset (I got their numbers so they can confirm also how horrible of an experience we all had) I was in real tears sobbing & finally she said "here just take this" Another electric vehicle that has barely any charging stations along the way to Tennessee where I am headed. It's both the same charging port as Tesla so they don't have as many ports for charging which is a HUGE & scary inconvenience since I have a 10 hour drive. I did not get her name but she was an African American young lady. The worst part, she called to get authorization on my credit card form HER PERSONAL PHONE. the other customer was more upset for me. I had had it at that point. I was already so livid about wasted time & the car. I had no more fight. I'm overly livid how much time I was robbed of & also not getting a car that I specifically booked. I know how bookings work. It could be "or similar" This wasn't my situation. I booked to have a Tesla. It's its own car class. The tiny skinny black girl with fake lashes has noooooooo respect for anyone & their time. Rude af! I've emailed corporate about her & this experience & im not backing down. I will reach out to corporate everyday until this is resolved
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November 2023 by Pedro Dominguez
Easy in, easy out. A bit pricey compared to other rentals. I traveled for business so likely to travel again.Note: if you are getting gas there is a Shell gas station on the corner about a mile or so conveniently located before rental drop off.
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November 2023 by Nona DiFederico
I also reserved a car one day and the next day I cancelled it, and it came out to be 188 and they charged me $100 to cancel it within a 24-hour period I will never go to these people either.
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October 2023 by Bolly W.
Rented an electric vehicle from them the other day. Piss poor customer service on the phone and in person. If you like walking into a location and being ignored for 15 minutes before a skinny black lady with fake eyelashes rolls her eyes and says in an annoyed way "can I help you?", then you've found your spot...but for me, not a good start...was I being ignored because I'm Asian? Anyway, I return my rental in pristine condition, on time, and with a greater battery charge than it had when I received the car, and what do I find in my receipt? Yup, charged for extra hours/day even though I was there on time. So, I had to take the time to call Hertz's 1-800 number to straighten everything out (and give them feedback about this abysmal location). If you're thinking about renting here, don't, just don't do it. Enterprise at DFW Airport has amazing customer service. There's no reason to rent at this Hertz unless you absolutely have to...and even then, it's probably better to just walk.
