Principle Volkswagen Grapevine offers a full selection of new and used Volkswagen vehicles. Their experienced, knowledgeable staff provide excellent customer service from sales to service. The finance team helps customers find the right financing options. The service department, led by Waylon and staffed with VW Master Certified Technicians, keeps vehicles running like new with regular maintenance. Customers praise the professionalism, courtesy, and willingness to go above and beyond to address any questions or concerns. The purchase experience was positive, with one customer highlighting the help of salesperson Zoe. However, there was an issue with a certified pre-owned Golf, where the transmission failed shortly after purchase. While the root cause could not be definitively determined, the service department still provided great customer service in resolving the problem. Overall, Principle Volkswagen Grapevine earns high marks for their friendly, expert staff and commitment to ensuring a positive ownership experience for all their customers.
People went the extra mile themselves without even we asked for that
September 2024
Had a great experience at Principles Volkswagen customer service was great, I'll definitely recommend this dealership
September 2024
Thank you Waylon for all your support and cooperation during my recent visit at Principle VW service department. Your courtesy and outstanding professionalism is exemplary.
