Team Car Care, operating as Jiffy Lube, is the largest franchisee of quick lube retail service stores in the United States, with over 540 locations nationwide. They serve nearly 5 million guests each year, aiming to deliver a WOW experience with every visit. While many customers appreciate the professional vehicle care and excellent customer service, there have been some mixed reviews. One customer reported a significant issue where an oil change led to a damaged engine cover due to improper reinstallation. Although the initial response from the local store was unsatisfactory, communication improved when corporate got involved, and the company agreed to cover the repair costs. On a positive note, other customers praised the courteous and knowledgeable staff, highlighting experiences with individual employees who provided excellent service. For instance, one customer was pleased with the resolution of a mechanical issue after a thorough inspection, while another appreciated the professionalism of a staff member at a specific location. Overall, Team Car Care aims to provide quick, professional vehicle care and strives to address customer concerns effectively, making them a trusted choice for many in their communities.
High priced, but reliable work done at the locations I frequently use.
July 2023
This is nice place. Quick and nice service and a cooperative workers
January 2023
Tanya at store 963 was professional and gave me excellent customer service I really like this store in Lakewood Washington and I will continue to keep going to this location as well as refer others thank you guys Happy New years!
