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July 2024 by Evelyn Jae
Came in & out they help me activate my daughters phone ?? ?
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June 2024 by Arnissa Whitmore
Fast and friendly service.
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June 2024 by Nander Buiria
The store manager expelled me from Esta and told me that he would not serve me.
His name is Gabriel.
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May 2024 by blake cassidy
Absolute worst customer service ever. Stay away, order online don't even set foot in the store. Especially if the older woman tries to "help you"...she won't and will till you to go f yourself and call Verizon yourself
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April 2024 by DeMario Montez
Came into the store to switch from t-mobile to verizon, this involved transporting my number to a new carrier and starting a payment plan with that same carrier. In the process of this transport, my phone number and the phone numbers of my family members were deactivated. I have gone through the process of changing cell phone carriers several times and this has never happened. A representative at the store gave me his number to text after store hours because the problem wasn’t able to be solved before they closed and I was appreciative of that, but he and other members of the staff assured me that this problem would be solved quickly and this has not been the case. My family members and I work full time, we are constantly communicating with our employers and fellow employees, and now we are incapable of communicating with them until the problem is solved. Again, I have never been through a situation like this at any other store and throughout the trouble shooting process I could tell they weren’t confident that they could actually solve the issue, and so it’s not a surprise that the time table they gave us for the problem to be solved wasn’t accurate, but I just wish I had gone to a location where this simple carrier switch could have been handled by more capable verizon representatives. If i could give this location zero stars, I would.
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April 2024 by robby portugal
The team was very helpful and knowledgeable. Great experience
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April 2024 by Swapnil Jagtap
Very poor service by the employees at this store. I went for enquiry on switching to Verizon and employee was rude and not communicated well.
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March 2024 by John J.
Excellent service provided by Zach. We came in needing to add accounts, switch from AT&T to Verizon etc etc and Zach took care of everything and made it such a seamless transaction. Highly recommend
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February 2024 by Spencer Cope
I’ve had a very poor experience with Verizon. During their Black Friday trade-in deal, I spoke with multiple agents and was told that if I traded in my old iphone, I could get a significant discount on a new iPhone 15. However, after giving them my old phone, I am now being charged twice the price for the new iPhone that they quoted me. I spent the entire afternoon on the phone with customer service who literally took 2.5 hours to tell me that they refuse to do anything. They won’t refund my purchase or honor the price I was quoted. They changed the terms and now they’re forcing me to comply and telling me that I literally have no other option. What an awful business mentality! Do not agree to do anything with Verizon unless you have the specific conditions down in writing!
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February 2024 by matthias rivera
Great staff and great service.
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February 2024 by River
The quality of service at this location has worsened over the past 2-3 years. My mother went here today for assistance with her phone and the guy who “helped” her was apparently very rude and apathetic, so I told her not to waste her time here and to go to the Verizon store in Carrollton. I wouldn’t even have come here in the first place, personally
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January 2024 by Fernando Juarez
I was taken care of right away upon walking in. I don’t have Verizon but this stores attention to customers is seriously the best I seen. I may consider switching even if I only got some AirPods from this location.
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January 2024 by aureliosaldivar
Ray was super helpful! Got my problem fixed in no time! This is definitely the Verizon store I'm sticking with!
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January 2024 by Jason Cullen
I had a very positive experience at this store working with Nate on a set of upgrades to my phones and plans, when an online deal using Verizon's chat feature kept crashing at the payment screen I got frustrated and came to the store. I'm so glad I did. Nate helped me fulfill the deal I was looking for online and even saved me more than online using a promotion the online sales associate missed. Our new phones arrived on time and were exactly what we ordered. I then worked with Michael to trade in our old phones and again had no issues at all. I would highly recommend this store, they exceeded my expectations and got me out of a stressful situation trying to do the upgrades online.
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January 2024 by Michael Chandler
Great service very nice people
