Verizon's store in Irving offers excellent customer service and a range of mobile and internet solutions. Visitors have praised the staff for their quick attention and helpfulness. Many customers report positive experiences, noting that employees like Nate and Michael are knowledgeable and persistent in troubleshooting issues. One customer highlighted a successful upgrade process, where staff not only fulfilled an online deal but also secured additional savings. The store provides various convenient options, including online ordering, in-store pickups, and same-day delivery where available. However, some customers have found pricing discrepancies, with one individual deciding to remain with their current carrier after discovering that Verizon's offer was higher than expected. Overall, the Irving store is recognized for its commitment to customer satisfaction, making it a reliable choice for those seeking mobile services.
Had my first experience at this location today and Quentin was excellent to work with! He was knowledgable, friendly, and was able to get us in and out in a reasonable amount of time. Easily the best experience I have had going in person to a phone store! Would definitely recommend this location and Quentin!
July 2026
Dayana and Alex were very helpful, courteous and professional.
July 2026
Thank you Alex for your help. Had many viruses on my phone and he was able to clean my phone and get it back to normal.
