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November 2023 by Ariel Bailey
I absolutely LOVE this Pawn Shop. Jennifer, Mya and Aya, Are very nice ladies, They make me feel like family. Always greet me when I come in. They always have the best deals they give me the most that they can on my loans. The store is always clean and organized. The Best PawnShop on the Eastside of Houston.
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November 2023 by Felisha Branford
This is my second time visiting this location. My first visit was amazing. The young lady that helped me was a great sale person. I knew I would return. I visited this location today and the service provided by Jennifer was horrible. There was one customer, two employees and no one bothered to acknowledge or ask if I needed help. I walked around the store for about 5-7 minutes before asking for anyone to take my money. When another customer walked in Jennifer welcomed/greeted the customer and proceeded to help. I was shocked and brought it to her attention. She proceeded to provide an excuse for behavior, that I rejected. I held her accountable for her blatant lack of awareness and bad customer service. She was upset, did not want me to talk about it to my salesperson. Actually said she wanted to call the police. I informed that she could do whatever she wanted to do and I would wait on the police with you. When they show up, pull the video to see that you are filing a false report because your feelings are hurt, I will then report you. I told her to do your job, treat all customers with great service and don't get offended when you are called to the carpet for your actions.
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November 2023 by Eazy 713
Never had a issue always willing to help and very understanding to the time and care of the customer
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November 2023 by Raquel
Worst customer service that I have ever experienced from a pawnshop before. The girl that was helping me was on her phone the whole time and then disappeared to the back without no communication whatsoever. ??
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September 2023 by Jaye Davis
Jonathan and Jennifer was very helpful. Jonathan was very attentive and help so much… hope he don’t have a girlfriend lol.
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February 2023 by Sandra Karina Escamilla
Good service, Anthony is the coolest black guy I ever met. ?
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January 2023 by Vikki Piper
Janeth P. rocks!! She's awesome and has the best customer service skills. She has beautiful personality and friendly. That goes a long way with me!!
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October 2022 by Cool Whip
I just want to say the ez pawn on market street is a great place to do business with the ladies in there are so helpful and I come there to do both shop and pawn items and Mr Luis always greats me when I come in and make me feel welcome there unlike the cashamericia down the street!!
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September 2022 by Ray Gonzales
I'm Leslie putting this review from my husbands account lol..Aya helped me and my husband out on getting some extra cash today.. and got more then what I was asking.. loved it cause most places don't try to help the customer ??Anthony was very nice and helpful too. Loved it.Great customer service y'all.. thanks again
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September 2022 by Tiffany Watkins
The store was decent and customer service was top tier. Anthony was very helpful and SUPER friendly. Although I didn’t find exactly what I was looking for the sales associate found me something really close ! Definitely will visit again
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September 2022 by Ray Gonzalez
I'm Leslie putting this review from my husbands account lol..Aya helped me and my husband out on getting some extra cash today.. and got more then what I was asking.. loved it cause most places don't try to help the customer ??Anthony was very nice and helpful too. Loved it.Great customer service y'all.. thanks again
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September 2022 by Stephanie Hernandez
Best service I have ever received!! Angela is so helpful and has great customer service skills.More employees like her would be an A+..Keep up the good work!!
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September 2022 by Diana Mejia
Excellent Customer Service. I was helped by Luis and he was very helpful and knowledgeable about a Nintendo switch I was inquiring about. Friendly atmosphere, I will definitely be back.
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September 2022 by Asbel
I came to this location and was greeted by Luis and he has helped graciously with certain items i had that need to be checked to see if any of them provided me good market value and I was surprised that some items were meeting the criteria i wanted, he provided me with great customer service and the place is very well handle i look forward to coming to this place again for future items i may need to be looked at. Thank You Luis
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September 2022 by Mark Anderson
Anthony is pretty cool funny and great customer services is out the roof whoever hire him need a raise asap the guy is so good at his job that I purchased more than I came for thank you again Anthony
