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February 2024 by R. C.
I won't stay here again. We were only there one night during the freeze, but there was a roach climbing the wall in our room and that is the one insect I just can't do.
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November 2023 by Lady Cummings
The staff was very friendly but the hotel itself was horrible. The breakfast was mediocre, the entry door to our room didn’t shut properly, the bathroom door handle didn’t function correctly, the internet didn’t reach the room, the ceiling were dirty, the covers were dirty, and the room had a horrible odor. We sprayed and disinfected but it wouldn’t leave.
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October 2023 by Theresa Pielmeier Aguilar
Room was clean and felt like a brand new hotel. Exceptional staff! Traveling alone with a pet and lots of luggage needing shuttle. The team helped me every step of the way.
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October 2023 by Mary Joslin
Handicap accessibleClean rooms and building.Good location.Child friendly.
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September 2023 by Julia Pruett
The young man that helped me was very nice. I was in a jam due to a cancellation at a different hotel. The room was clean, fresh smelling and the bed was comfortable. It's also pet friendly. Breakfast was also great! It's worth stopping at.Rooms: Very niceNearby activities: Plenty of shoppingSafety: I had no issues, felt very safe.Walkability: Couple of eateries nearby
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September 2023 by Farruh Bekmanov
This hotel is one of the best I have ever seen. Great breakfast, pool, clean rooms. Very friendly front desk. Given a choice, I will always choose and stay with BestWestern. Thank you!
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September 2023 by Topresia Jenkins
This hotel was not clean. The floors was grimy. The pool water was dirty and the hot tub was dirty. The area where the pool is at is very hot. The breakfast was poor. No good service. Very nasty. Very cheap food. The food area was very nasty. The floor was grimy in the food area. Watered down juice bad all around the table. I would never request this hotel to anyone.
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September 2023 by ashley122683
Beds were VERY firm I prefer something a little softer, free breakfast was delicious, and excellent front desk
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August 2023 by Lori Smith
Left review on website ... Only complaint is when I looked out the window (we were on the first floor) it looked like maybe a smoking area but there was trash everywhere and broken kids toys and I just thought it was dirty and trashy looking... People really don't want to see stuff like
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July 2023 by Ron Jennings
We stayed @ BW Jacksonville,Tx during the hard freeze spell of Jan/Feb of this year (2023), the front desk agent was so very welcoming & courteous during a very hectic time for many folks seeking respite from the cold, we were very happy with the outstanding amenities available along with the fantastic breakfast in the morning.Rooms: Our room was very comfortable & quiet as we were facing the hwy
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July 2023 by Yvonne Lee
My room was neat and "clean" but reeked of smoke masked by pine scented cleaner.
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June 2023 by Leslie Wells
The room was clean. The breakfast was very good.
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May 2023 by Kacey C.
Do NOT go here. The room smelled of mildew and mold. It was unpleasant and the ac didn't work. Paid almost 400$ for 2 nights. TWO. Just for it to be as bad as a ghetto motel. The owner is trashy and impolite. Receptionist couldn't help us much due to her boss having little man syndrome. Unprofessional and quite frankly not a place deserving of business.
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January 2023 by Tina Lee
Passing through so we decided to stay at this hotel...wish we really didn't drain on shower didn't work, the walls in the bathroom were falling apart, mold around the bath tub. The beds were not comfortable and didn't get the breakfast we were promised...overly priced for this. I hope they read reviews and fix them for future customers.
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November 2022 by Jenny Fingland
Overall very clean! I thought the beds were very comfy. Breakfast was okay. Great place to stop overnight.
