Best Western Jacksonville Inn offers a mostly positive experience for guests, with several highlights and some areas for improvement. The hotel features clean and spacious rooms, many of which are well-stocked and quiet, providing a comfortable and safe environment. Guests appreciate the friendly and professional staff, who are accommodating and helpful during their stay. The amenities include a clean pool and hot tub, with the hot tub offering a relaxing experience, though some guests mention that the jets could be better. Breakfast is generally considered decent, with options like a continental style offering, but it can sometimes be cold or run out early, such as bacon by 7:30 am. Some guests found the rooms to be a bit stuffy upon arrival, with strong air freshener smells, and note that service is somewhat self-serve, requiring guests to get extra blankets or pillows themselves. A notable concern is the presence of bed bugs in one guest’s room, which caused discomfort and bites, and the difficulty in reaching hotel staff by phone. Overall, the hotel is praised for its value, cleanliness, and convenient location near restaurants, making it a good choice for travelers seeking comfort and affordability.
One of the better hotel experiences I’ve had! Recommend this hotel to anyone!!
January 2026
Staff here is always ready to help you with anything that is needed be done.
August 2025
Sue and Dennis were great. Ending breakfast at 9am on a weekend is a bit early and our TV didn't work. The beds weren't comfortable but the room was clean
