Victra, a Verizon Authorized Retailer in Jacksonville, TX, is known for providing a positive customer experience. Customers appreciate the knowledgeable and friendly staff, including associates like Jasmine and Evert, who are patient, helpful, and clear in explaining products and services. The team offers a wide range of wireless devices such as phones, tablets, wearables, and accessories, along with device protection options. Customers have praised the store for making phone purchases and account setups easy and enjoyable, with some noting that associates go above and beyond to ensure understanding and satisfaction. The staff’s dedication to customer service has led to repeat visits and high recommendations, making Victra a trusted location for Verizon products and services in the area.
My wife brought in her phone to trade in, but couldn't charge it due to water in the charger port. Was worried she couldn't transfer her pictures but the manager Erica was very helpful and used a wireless charger to solve the issue.
10 out 10 service and thank you very much!
July 2024
The young lady who helped me was very cooperative and informative.........and patient w/ me. I presume her name is Stacy.
July 2024
The entire staff was very helpful and understanding. They all took their time to help
