The Advance Auto Parts store on Pin Oak Road in Katy provides automotive aftermarket products and free store services. Customers report excellent and friendly service, with staff members who are polite, professional, and go the extra mile to help. Specific assistance included helping a customer find the correct bulbs and socket, performing a fast battery test and replacement, and ensuring every customer is satisfied. The store offers free services like battery testing, installation with purchase, and engine code scanning. It is noted that ordering parts online can be cheaper with auto-applied discounts, though ensuring the correct vehicle information is important for getting the right parts. Customers indicate they will return and highly recommend this location.
Went into advance auto parts and we thought we needed a new connector casing for a battery that wouldn’t tighten. But Terrell was amazing and pointed to a $6 dollar fix. He was so kind and knowledgeable. That will be my new go to spot for car related issues.
October 2023
I came in on a Friday afternoon and got a battery tested and a replaced FAST by Hector. He was polite and professional, and made me a priority. Thanks, Hector!
October 2023
Very knowledgeable. Ordered what I needed & in stock within hours. Also had the tools to loan out.
