Bank of America (with Drive-thru ATM) provides a mixed customer experience. The business has taken steps to enhance cleaning procedures and follow local COVID-19 restrictions to ensure the safety of its clients. However, some customers have reported issues with rude and loud employees at the podium, which has led to a decline in reviews. On a positive note, some customers have praised the attention and professionalism of specific employees, such as Berta, who were described as friendly and helpful. Additionally, most customers have reported generally good service, with only occasional lines, and have expressed gratitude for the bank's services. Overall, Bank of America (with Drive-thru ATM) seems to offer a varied experience, with both positive and negative aspects. The business's efforts to prioritize safety during the pandemic are appreciated, but there is room for improvement in terms of customer service and employee conduct.
