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August 2024 by Tyrai SWAYNE
Don’t ever, ever bank with this bank. My account was hacked by an hacker I called the bank to let em know what was going on and that I don’t recognize the charges. And that it’s been going on for the last two months. They asked me if I looked at my bank statements, I told them no because it’s an emergency account where I only send money there to hold in the account. Needless to say the bank couldn’t help me either did they try to give me my money instead they took money from me. After they sent temporary credits. I’m so upset it was over 3,000 dollars in my account this bank really dropped the ball. I will never bank with them again even if they were the only bank in the United States. You can’t ever talk to a manager it’s only a regular representative. It’s a disgrace so now am without my funds. Not happy at all and they don’t watch your account. I closed this account asap. Never again!
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August 2024 by Rowdy Sharp
One of the nicest banks I’ve ever worked with. The bank manager is amazing and the tellers have always been super helpful and informative. I highly recommend.
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July 2024 by Erasmo Ferrer
DISRESPECTFUL!!!! Racism profile , the old guy give a terrible services to customers, never go to that branch.
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February 2024 by Canaan Scott
I made an appointment online 2 weeks before to open up the business account. I arrived 5 minutes before the scheduled appointment. There were only three employees that I could see in the bank, one was a teller. There were about five other people waiting to be helped and three people being helped. I waited my turn with a teller, told her I was there for my scheduled appointment. She said to have a seat. I waited 45 minutes. No one ever said anything to me or anyone else waiting. The lack of customer service is astounding to me. I eventually left and am now at another bank where I actually get great customer service.
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February 2024 by Armando Cruz
Very friendly workers, very friendly service and treat customers well
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December 2023 by Kimber Scott
I made an appointment online 2 weeks before to open up the business account. I arrived 5 minutes before the scheduled appointment. There were only three employees that I could see in the bank, one was a teller. There were about five other people waiting to be helped and three people being helped. I waited my turn with a teller, told her I was there for my scheduled appointment. She said to have a seat. I waited 45 minutes. No one ever said anything to me or anyone else waiting. The lack of customer service is astounding to me. I eventually left and am now at another bank where I actually get great customer service.
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December 2023 by Michelle Puckett
Great customer service and many options to choose from for your banking needs.
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October 2023 by Victoria L.
This bank is a scam they fool you to open account with cash bonus but they never honor that . When you requested close the account the bank Amy Rund even force me to leave . Saying no one in this bank can close the account just because they can steal your money to do their scam work . The guy imran Mirza was the previous scammer . Never reply email never answer calls then when you drive to the branch they always fool you away by saying they will call you back and they never did.
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July 2023 by Timmothy Carrollton
DISRESPECTFUL! Came to open a small businesses account and get some info, old man came and basically said you can get tf out. Go to another location or choose another bank this guys working like he hates his life
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May 2023 by Belinda Mendl
After many phone calls assuring me that all has been fixed... just received an email stating that I am not qualified to receive the $400 promotion???Truist Bank is a waste of time! No one cares about customer service and the frustration is overwhelming!Your tactics are reminiscent of a "bait 'n switch" scam! We will gladly close our account and spread word of this unfortunate experience!
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April 2023 by Carolyn Dingus
I have banked at this location when it was originally CitiBank, then BB&T, and now Truist. I'm not sure I can continue though as they are not even open any on Saturday now. I had an actual paper check I needed to deposit this weekend and nothing open with posted hours now stating only M-F. Not only that, but there were no deposit envelopes available even if I wanted to try and make a deposit thru the ATM. I don't see how any bank can afford to do this. People work during the week so I guess I will need to take a day of vacation to close out my accounts and pick up what is in my safe deposit. This seems just crazy to me.
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February 2023 by Keith D
Since your customer service online is obsolete. And there's no way to get live help in a reasonable time frame on the phone. You bought our account and now I can't log in and make a payment???
I expect some sort of assistance with this. 2 hour+ hold time is ridiculous!!
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November 2022 by julio rodriguez
Run away dont open account here one of many issues i got and deposit cash on atm to pay a bill and they put money on hold for 24 hours , got a zelle paymount and teller refuse to gave me money even it was available i go to atm and withdraw the money wow wow list is long 1 porcent charge on zelle transaccion
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November 2022 by Sabrina Terrill
Get an account with truist if you want to be on hold for an hour anytime you need help or sent to another line. Worst customer service EVER!!!!!
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October 2022 by Laura Rafter
I would give no stars if I could. I set me buisness account up online, I received a email to say account was set up and my card would arrive in 5-7. Went into branch as it’s been 3 weeks and was told it’s now closed as I didn’t fund it (was never told too). I then went home set another account up and headed back to the bank to fund it but this time I couldn’t fund it because I didn’t submit my documents…I was never asked too. Terrible communication. Amy was very unhelpful and clearly did not want to help me, very short and rude.
