-
January 2024 by Jason Laws
Great pillows ?Nearby activities: Bass Pro shop
-
January 2024 by Lubnah A
Loved the hot tub.
-
January 2024 by Sundra Deleon
Hot tub? I'm in!!!! Let's go????
-
November 2023 by R E
Been to this place many times, satisfied in the past, gave me a left over room this time even though we had put in a request a head of time, not surprised, loyalty is not always a two way thing. Look forward to trying out the competition after being with the same brand for over a decade.
-
October 2023 by Tamara Omar
I felt unsafe during my stay at this hotel. Staff at the hotel will enter your room in the middle of the night and steal from you. For the safety and peace of mind of future guests, I would strongly recommend that the hotel management address security and privacy issues promptly. Until these concerns are resolved, I cannot in good conscience recommend this hotel to others. Safety and security should be a top priority for any accommodation, and regrettably, my experience did not align with these expectations.
-
October 2023 by Raneen Aljamal
If you are looking to be traumatized and gaslight- then you are in the right spot! Not only is this shady hotel not cooperative and willing to help, it seems they are all part of this scheme of going into your room in the middle of the night and stealing your things. If being woken up in the middle of a night to a hotel employee in your room is your standard of a decent hotel- then Marriott Katy Mills is the place for you. I wish I could even call it decent. Absolutely horrible. Do not stay here.
-
October 2023 by meraal brohi
DONT STAY HERE ITS SO UNSAFE!! An employee entered my room in the middle of the night while we were sleeping and stole from us. The scary thing is that my husband had left for a bit and I was alone in our room and the guy that entered our room didn’t know my husband was back so he was expecting me to be alone. It was such a scary experience and the manager, Perla, couldn’t give a care along with her staff member, sofia. I filed a police report and left the hotel asap. Honestly so dissatisfied with how everything was handled. I left traumatized with the image of a random man entering my hotel room in the middle of the night while we were sleeping. Disgusted and creepy and shame on management for the way they handled the situation. Staff was beyond rude and i’m 100% sure that the front desk girl ,Sofia , was in on it as well. Filed a police report and also hired a lawyer. Another thing is that they refused to give me corporates number, not sure what that staff has going on in that hotel but they all definitely need to be investigated.
-
October 2023 by Trinity
12:51 AM - previous review RETRACTED! Sadly, I've called TWICE kindly asking the FD to rectify the STOMPING directly above us; which was at 11:49 pm, and AGAIN at 12:44 am on MONDAY NIGHT. It never ceased!! (I actually let the first two days of this nonsense go!!) Amidst my apology for having to call him (again) the FD was void apologizing whatsoever. This will be the last time anyone in our company stays at this hotel. Especially given they claim to be a business hotel ... this wretched experience should not be transpiring!!!On a positive note ... they have great pillows! I'm satisfied with their custom breakfasts, and the sweet employees who produce better Starbucks drinks than the regular stores!Rooms: The pillows are FANTASTIC! ;)Food & drinks: PHENOMENAL!!!
-
September 2023 by blsdbyndmsr
Wasn't the best Marriott I've ever stayed in, but the people were super nice, beds were cozy, check-in & check out were easy, & the room was extremely spacious. Wish they had complimentary breakfast, though instead of that unnecessarily expensive bistro. Nice pool & jacuzzi tooWalkability: Just steps from the mall & surrounded by great restaurants
-
August 2023 by Nicole Lemmert
Great place, been here 2 times for work trips. It's in a central location and it's easy to get to a lot of restaurants. The rooms are cozy, clean and modern. Service is just fine as well, haven't had a bad
-
August 2023 by Anne Simpkins
Grateful for Henry at the front desk. He did an outstanding job helping us navigate a family medical emergency. Rooms were clean and comfortable.
-
July 2023 by Megan Searcy
My family and I stayed in this hotel last week and it was one of the best hotel experiences I have had in a while. The staff is very friendly and the hotel is very clean. I travel for work and will absolutely be back!
-
July 2023 by Tracy S
Nice hotel, decent pool and hot tub but there is ZERO shade, they need umbrellas in the pool/patio area.I would stay here again while visiting my daughter in the area.
-
July 2023 by Cynthia Lopez
Located by the Katy Mills Mall. The rooms are clean, updated and a decent size. They have a pantry and grill downstairs. Starbucks is also conveniently located in the lobby.
-
July 2023 by Dhruv Nandy
Clean and comfortable rooms, breakfast was good, and staff were very friendly.
