CVS offers a variety of services, including coronavirus testing for eligible individuals in select states. Customers appreciate the caring and friendly staff, particularly in the pharmacy, although phone responses can be slow during peak hours. Many enjoy shopping at CVS for its clean locations and helpful associates, who greet customers upon entry and assist when needed. While there is a self-checkout system that some customers find less personal, the overall experience remains positive. However, the photo department lacks full service, leading to some frustration with online orders and kiosk use. Overall, CVS is a convenient and reliable choice for many shoppers.