Independent Financial is highly praised for its excellent customer service and friendly staff. Customers appreciate that upon entering, they are greeted by name and recognized quickly, creating a welcoming atmosphere. The staff, including Jackson, Kevin, Kaci, and Tekeesa, are described as helpful, patient, and caring, often going above and beyond to assist customers with their needs. Jackson, in particular, is noted for his exceptional customer service, recognition of customers, and even helping during emergencies. Many reviews highlight the staff's ability to learn who customers are and provide personalized service, making banking feel more personal and efficient. The location is known for its helpful, friendly, and fast service, with staff members praised for their dedication and kindness. Customers feel valued and appreciated, and several mention their intention to remain loyal to this bank location. Overall, Independent Financial is seen as a trustworthy and caring bank that offers great service, though some suggest expanding to more locations in Houston to serve more people. The consistent positive experiences reflect a business that truly cares about its customers and strives to provide a welcoming and helpful environment.
Love this bank. Easiest interaction I’ve ever had dealing with a bank
September 2023
I love this location. Everyone is always so helpful, friendly and fast!! Especially Kaci she is AMAZING! She is a shinning star at this location! She deserves all the raises! Thank you!
August 2023
This location provides the best service! They know me by name and I never have to wait. Tekeesa, Kevin and Kaci are true examples of stellar customer service.
