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March 2024 by whodatcall
Ail was great!He provided EXCELLENT serviceAnd tackled my every concern ?
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December 2023 by Fouzia Mohammad
I went to get an iPhone 12. I checked with customer service the total price with tax was around $200, but the guy at this location was trying to charge me $275. DON’T go here they over charge.
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June 2023 by Rochelle Woods
My friend had to go get a sim card for her new phone.
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April 2023 by Fernando Cumare
Great customer service and everything well explained as an Authorized Dealer for Metro by T-Mobile. I switched from Boost and got my iPhone 11 with my Metro Bundle! Walked out of the place with all my accessories for my new phone thanks to Jesus.
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April 2023 by Yean Gonzalez
i love the service here, i got everything i needed!
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April 2023 by Lewis Gonzalez
excellent customer service, Jesus helped me a lot, the store was very clean too.
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March 2023 by Tobias D
Horrible store, stay away! Called and asked about a phone promo that was online and was advised it was $60 plus tax by a salesman named Jesus. Showed up and sales person tried to charge more than double ($150) stating I had to pay tax on the full value of the phone. I asked for a break down of the charges and they refused to show me what I was paying for saying their store "doesn't do that". How is a customer not allowed to see what they are paying for? He tried to write out a breakdown on post it notes with a whole bunch of added instore fees. Left and went to another store and was charged $60 out the door everything included with no issues. Shady business practices trying to take advantage of unsuspecting clients. Would give it zero stars if google would let me.
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March 2023 by Marissa Cortez
Worst customer service! I have gone 3 times and in those 3 times they have always screwed my account. Today I went in for a new phone for my daughter I specifically told the girl I DO NOT NEED A NEW LINE JUST THE PHONE! she said okay…why did I walk out with a third line and insisted for me to get the fourth line. Not only that, today is the 23rd and I have to pay my bill on the 28th so basically I payed one whole line for no reason. Smh?
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June 2022 by Sandy Matthews
Be nice if they had more than one person working. The one guy that was working was really hustling. Felt sorry for him. But the wait time was quite long
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June 2022 by Brooklyn DiMarco
Your Employee eric is absolutely rude. Couldn’t answer any questions wouldn’t tell me when a manger would be in and hung up on me. I want corporates number
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September 2021 by Rae Lo
Went in so sad after my phone went out right before store close. I was waiting on by a very handsome gentlemanNamed Moiz. Not only did I leave with a much better phone but a great deal on two more for my littles! Go see this guy top notch service!!
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December 2020 by Rachel Lopez
Went in so sad after my phone went out right before store close. I was waiting on by a very handsome gentlemanNamed Moiz. Not only did I leave with a much better phone but a great deal on two more for my littles! Go see this guy top notch service!!
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December 2020 by Anja Wilburn
Couldn't make phone calls out or receive calls in. Also wasnt getting messages, or would get the same message multiple times. This had been going on for 4 days. Called MetroPCS about 7-10 times and also went to a store 1 time. Had to go to another store because could not get customer care. Hopefully phones work now.
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December 2020 by Ryan Terry
Myz was honest, I would definitely recommend doing business with him at the Katy location.
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December 2020 by Coco Hill
Best plan that I like its was good with good customer service
