Wells Fargo Bank in Katy, TX, offers personalized attention to support customers' financial goals. The bank provides everyday banking with reliable self-service tools. Many reviews highlight the excellent service, particularly from staff member Michael Santoy, who has been described as helpful, accommodating, and kind. He assisted customers with situations such as fraud resolution and personal loan applications, providing clear guidance and prompt service. The branch also features friendly staff, including a cashier named Karina, who is noted for her helpfulness during transactions. However, some customers have mentioned that service can take longer than expected, indicating a need for more staff support. Overall, the bank is recommended for its polite and friendly environment, making it a good choice for those looking to open a new account or seek financial assistance.
Michael Santoy was extremely helpful and accommodating. Handled our situation so professionally. My child was a victim of fraud and he was able to help us resolve the process
October 2022
I'm being really nice because I also work in customer service. But they need more help. It takes too long to get service
September 2022
Excellent ? and easy access to both ATMs- one walk-up and the another drive-up.
