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March 2024 by Oliver C.
bought a dryer, on delivery it did not look the same as online. Returned it, and was told it would be refunded within 7-10 days. It is now 3 weeks, and was just told that I have to wait 2 more weeks. The return was easy, getting the refund is like pulling teeth. Sam's is like dealing with a thief. They take your money and give you nothing in return. will not make this mistake again.
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February 2024 by Rodney Roberts
I had Sam’s in Keller take care of replacing all tires in December last year, 2023 and they did a great job taken care of that. Recently, I had an instant that caused me to need a replacement of both passenger side tires the towing that is added to the benefit of buying the product there worked perfectly even at 4 o’clock in the morning I’m happy to say but Nathan I believe that’s what his name is at the Keller. Sam’s was great he remember me from before made me feel good about that took care of me and my blown tires and I was able to pick up my car and only have to pay $40 for those to be replaced which was a sigh of relief.
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February 2024 by David Dean
Went to pick up monthly supplies great place and very clean.
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February 2024 by Karina Gonzalez
This was my first time going to a Sam's club. Everything was very nice and clean and organized.
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February 2024 by Elyssa V.
It's a good store but the taste and tips ppl are SO RUDE my 11 year old and my 13 year old went to go get a sample and the lady was so rude and said u need your dad and she could have been WAY nicer when she that get your dad her tone was so rude then a mother kid comes and try's to take one and she says get your dad then the kids says but I'm 12 then she technically starts yelling and said I don't care you need your dad and her tone was so rude I don't understand why u need a parent to get a sample js let the kid get the food and go The customer service is so rude
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January 2024 by Brandon Popiela
This location has a bad design layout for the tire and battery center.If you need to go to the tire or battery center you have to go all-the-way around the main entrance through the crowds at the register then past the food court just to get there. They will not let you walk through the exit door which would be normal like Costco or other Sam’s club locations and there’s no entrance door from outside the building. The main front door employees are not very understanding or nice about this either.Rating is based on convenience.
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January 2024 by Joretta & Tommy Ikeda
Pick-up was great, as is the norm.
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January 2024 by B M
It's ok, but if you ever shopped at the store in grapevine, you know this one just not as good. Too busy at times, like costco. Gas station hard to get to unless you want wait, unless you come at off hours
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January 2024 by Coyle
The staff here actually takes the time to help. The store is really clean and well stocked.
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January 2024 by Andy Handyman
Supervisor name Maicaila there was super rude.Can not believe Sam’s Club let her lead customer service there.
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January 2024 by Captain Skinnybutt
Curbside service at this store is the WORST. I waited 26 minutes for my order and when it finally arrived it was someone else's order. Totally unacceptable. I'll never spend another dime at Sam’s.
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January 2024 by Lindsay Morgan
My go to store! The bakery is the best! Let me tell you all the cookies are awesome! Try the cookie cake or the sugar cookies you won’t be disappointed!
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January 2024 by Justin Reeves
This Sam's location is very convenient because of its close proximity and the amount of residents in the area, but it is really hard to find what is needed here because they either don't offer certain things or they order a low stock. I suggest matching the stock order from the Irving, Texas location. It's a loss of customers because they have to go to other locations to get what is needed. This is just a suggestion and feedback.
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January 2024 by V Laz
Love the fully stocked aisles. So clean too!
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January 2024 by Lisa
I went to regular check out today with a cart full of stuff. Helping my daughter so we had an infant and 2 year old in tow. I asked for help loading our groceries into the cart and the clerk looked at me like she was befuddled. I said we need help loading the cart and she could not get anyone to come. The clerk herself would not help. The store was not busy. If I wanted no help I would have gone to self check out. I asked employees walking by for help and they kept on walking. It was more than disappointing, it was shocking!
