Cricket Wireless Authorized Retailer has received a mix of feedback from its customers. Many appreciate the friendly and professional service provided by the staff, notably Challey and Stephanie, who have been praised for their helpfulness in transitioning customers from other carriers and devices. One customer expressed satisfaction with their switch from Android to iPhone, highlighting the staff's expertise in facilitating the process. However, there are also concerns regarding customer service and product knowledge. One customer reported issues with a smartwatch purchase, stating that the staff did not provide adequate information about the product, leading to difficulties in setup and use. This customer felt that their experience with the smartwatch was unsatisfactory and expressed frustration over the lack of support. Overall, the store seems to offer competitive deals and friendly service, but there are instances where customers have faced challenges with product information and assistance. While some customers highly recommend the staff for their professionalism and support, others emphasize the need for improved service when it comes to product explanations and follow-up assistance.
Daisy was super helpful and hooked me up with a new phone and a brand new phone plan that was really nice and in my price range, it was so easy! Definitely love my new phone plan!
April 2026
I went in to make a payment; I was immediately greeted by Daisy there was no lines. The customer service was great 100/10 I was offered very good promotions by Isabel and I would’ve gotten it but at the moment I was only going to pay my bill. Overall I had a great experience and talk with Isabel and Daisy
April 2026
Great girl helped out a bunch with everything we needed.
