This Verizon store in Kerrville provides an exceptional in-person experience for upgrading phones like Apple iPhones and Samsung Galaxies, along with Verizon plans and accessories. Customers report excellent, professional, and knowledgeable customer service. Staff are described as patient, informative, and clear in their explanations, working to keep purchases budget-friendly and save customers money. They answer questions, suggest options, and go above and beyond to assist with phone upgrades, bill explanations, and transactions promptly and easily. The experience is noted to be pleasant and skilled, with personnel who provide great service.
James was a great help transferring my information for my insurance claim and saved me some money too!
April 2026
Going to be completely honest, I couldn't afford a new phone and Steffen Baumgart did everything possible for me getting my other phone working at 0 cost. He is the perfect example of extrodanery Customer Service. SHOP AT VERIZON ONLY. I WILL BE BACK
December 2025
It was pleasant to work with James in the Kerrville Verizon store. He was most curteous and helpful in correcting the issues with my Verizon bill. It's always nice to do business with people who are efficient, personable and respectful.
