Lowe’s Home Improvement in Kerrville, TX is a reliable choice for all home improvement needs, from gardening supplies to appliances and patio furniture. Customers appreciate the knowledgeable staff who provide helpful service. One business owner noted that upon frequent visits, they were upgraded to a Pro account and received personalized assistance, fostering a reassuring atmosphere for inquiries. While many reviews highlight positive experiences, some customers have faced challenges. One customer praised the persistent efforts of employees like Elisa and Eric, who went above and beyond to resolve a mix-up with a fan order. Another family described their journey from Austin, where they had encountered poor service, to Kerrville, where they found a proactive and patient team, particularly highlighting the assistance from Mark and Kevin, which made the trip worthwhile. However, not all experiences were favorable. One customer encountered issues with an appliance order, including wrong item selection and customer service difficulties. They expressed frustration over the handling of their situation, which included multiple charges and inadequate communication. Overall, Lowe’s Kerrville is recognized for its dedicated staff and commitment to customer satisfaction, though experiences can vary. The store strives to assist customers and ensure they find everything needed for their projects.
