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March 2024 by Vickie Bagwell
Your employees are always kind and helpful. I needed scanning and emailing done this week and they made it all go smoothly.
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December 2023 by Susan Ryan
Jordan is a 5 star!! He is so professional and helpful! He answered all of our many questions, helped us understand the process to get 3 extremely large packages mailed. He is very knowledgeable of EVERYTHING UPS!! Thank you for hiring such a competent and pleasant employee!From the staff and Bears at Jellystone Park.
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December 2023 by Shonna Foster
There was a line out the door, moved very quickly. All the employees were so friendly. Great Christmas music
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December 2023 by Jaden Martinez
owner is rude!!! I asked a simple question about them wrongly shipping my package to Dallas instead of California, any business owner would be concerned especially since it's a paying customers package! Instead of being nice and helping figure things out, she came off as bitter and veryyy rude. I definitely will not be coming back to this location! Boerne location will be the only location I give my money to.The only reason they are even getting 1 star is because google requires it ,if not they wouldn't even get 1 star.
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December 2023 by James Cuesta
I don't know why people give this place a bad review, these people are busy and do the best they can. Grow up!
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November 2023 by D&S Cox
We are moving and Ginny at the Kerrville UPS store was so helpful in preparing a mailbox.So knowledgeable and fast!We really recommend their services.
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October 2023 by Julie Moore
Chad help me with my copies and made excellent pieces of my art in the sizes I wanted
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June 2023 by Elizabeth Bullard
The young guy was very nice and "deaf friendly"! He took his phone out and type on his phone and show me what he is explaining on package and told me to keep receipt to show the proof. Thank you UPS store! Keep it up!!
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June 2023 by scott reagan
Poor experience. Young kids maybe 19 spent the entire transaction attempting to upsale me on shipping and packaging. I entered the store attempting to mail a pre addressed manila envelope ( something I have been doing for years). I was told I had to use their envelope which I had to purchase. I was also told USPS was not an option and that I would have to pay UPS ground... also more money. I left and drove to the post office and mailed my documents without any issues. Poor ethics speaks for themselves.
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June 2023 by R. M.
Went in to return an Amazon package with a code that clearly states I do no need to supply a box or label. Young girl proceeded to tell me that I need to buy a box or they would not accept package. Showed her the Amazon code and she got the owner involved. She was just as rude and condescending as the worker. Then had another worker chime in on the conversation say that I should know this is a mom and pop shop and shouldn't expect them to furnish a box. Finished my business with them not boxing my item and placing a label in it. Told me they can't guarantee it will get there because it's in a flimsy box. Informed that once it's I their possession it becomes a UPS problem and would be an indication of their service. As I'm walking away, the owner reaffirms the employee loud enough for the store to hear, that she did nothing wrong and gave me a smug look. I would avoid this place at all cost. The inmates run the asylum.
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June 2023 by Michelle B
The family that owns it are the nicest people and so incredibly helpful! I travel frequently, so I kept a PO Box with them for a number of years. I was always able to call in and one of them would describe to me what mail was in my box and send it along to wherever I was. Just an awesome little store! I can’t recommend them enough!
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April 2023 by Nick Nose
Why is it that, even with only two people in line, this place has the feel of a Southwest Airlines terminal on Christmas Eve?
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March 2023 by Robin Renaud (CradleRobin)
I come into the store maybe once a month and every time, no matter who is helping me, I have wonderful customer service that's always patient with me. I love the staff here and will always come back.
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February 2023 by Steven McAllen
I visited a couple week's ago and a young lady named Lindsay helped me out very welcoming kind and helpful awesome customer service. Lindsay is truly a gem. I had never shipped any large packages before and she explained everything.
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February 2023 by Nick
Why is it that, even with two people in line, this place has the feel of a Southwest Airlines terminal on Christmas Eve?
