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“The customer service has just gotten poor . The evening cashier obviously hasn't had enough training or maybe just doesn't care as she has been there a month or so now. Claims she doesn't know about or how to do several things now...like coupons not scanning proper, she just hands them back like 'oh well '. Doesn't even try really. The store is not stocked as well as used to be either.”
“If you are buying refrigerated food or frozen food there, please check the expiration date on the product(s). I reached in the cooler where the hotdog franks are and pulled out a package, and they had expired on Sept 25 2025.
The franks were almost green, and the others were nasty looking also.
I finally found a package that was in date.
This happened on 12-09-2025”
“This Dollar General is normally always fairly clean. My wife and I only shop here when we are needing a few things before we head home. The staff are always nice and curtitious. A overall good store.”
“I had the most patient cashier at the Dollar General near Subway and Big Lots in Kilgore. I wish that I had a receipt to call Corporate to get her recognized. She had wonderful customer service and had a great positive attitude and pleasant personality. I was in their store around 12:30-100pm.”
“this store is very clean and organized, but what really stood out to me and my fiance is that the cashier that checked us out, Stephen is an outstanding employee! very professional, extremely kind, and visibily hardworking. their positive attitude and dedication really stands out. he really sets the example for people. we need more customer service like his in this world.”
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“I visited the Kilgore Tx location 07/21/2025 mid morning,the young man that rang up my purchase was exceptionally nice,this was the best experience that I have ever had at this location”