AutoZone Auto Parts in Killeen, TX is a leading retailer of auto parts, including new and remanufactured hard parts, maintenance items, and car accessories. The store offers a great selection and friendly customer service. While the store manager's reaction to one customer was unacceptable, the staff members like Leslie, Dawn, and Michael have been praised for their excellent customer service, professionalism, and willingness to go the extra mile to help customers with their auto repair needs. Customers have reported positive experiences, including timely service, helpful advice, and the use of necessary tools. Overall, the store is highly recommended for its wide range of products and exceptional customer care.
Great customer service but lost a star for not having the replacement parts ie fog light assembly. My vehicle is 2022 and one of the lights went out, it doesn't have a replacement bulb but instead a whole unit. Called AZ and they do not have access to parts for my vehicle ??
March 2024
Store Manager needs retraining on how to react to customers. I felt like I was a hinder to her playing on the computer like I annoyed her. This is unacceptable
January 2024
Leslie diagnosed and replaced my battery this morning. She was very kind and professional, and did an excellent job in a timely manner. I will definitely continue to shop here. Great selection, friendly people.
