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March 2024 by Morgan Wallace Tremillo
Had a great stay here. Had to bring my 65lb dog with me for this trip & they were super chill, no limitations. I had no issues while staying here, & appreciated the quality of the room & how quiet it seemed everyone was!The ONLY MAJOR DOWNSIDE I had was their phone system when calling the front desk before my trip - incredibly quiet each time. If they could update their phone system so it wasn't so quiet (or adjust with louder projection while on the phone), that'd be ideal, as that was frustrating. But the stay was good!Rooms: Nice, clean room. Shower worked great. Big kitchen. Perfect for me & the pup!
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March 2024 by S. Alex
Terrible Front Desk service , Rude , unapologetic management, charged for a stay that didn’t happen , called to cancel in 2 hours on a Sunday , was told would not be charged, if so would be refunded, well WAS charged when calling to complain person named Yaniel repeatedly Robotically says it’s our policy, despite being told we would be refunded, No rtn call from GM. Could have even offered a credit stay , but No rudely blames it on a new trainee . Place claims to appreciate Service members, they slapped us in the face , TERRIBLE HOSPITALITY, GO TO THE OTHER CANDLEWOOD OR ANOTHER HOTEL !
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March 2024 by The Egyptian Lumberjack Firewood
The staff is rude daily. They have attitudes about doing simple tasks, that is, their job description, and the inside of this place looks like the slums.
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February 2024 by Yane Uriegas
It is the cleanest hotel and the people who work there are very friendly.... very good
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December 2023 by ty turman
There was blood on pillow cases. Not one but 2. Not a good way to start off the check in.
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November 2023 by henry epps
The family enjoyed the homelike feeling with our room. A great bargain ?
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August 2023 by Colin Deans
This is an affordable, clean hotel that is in close proximity for anything that you want to do in the Watertown/Alexandra Bay area. With a full kitchenette, you are able to maintain everything that you would like in the room - full fridge, dishwasher, cooktop, cutlery, etc. The Wal*Mart is in walking distance to the hotel so easy to stock up for the trip. Nice big and bright bathroom with some nice amenities (pump soaps, shampoo, etc.) with an anti-fogging mirror. Like many hotels, it was showing some wear/stains, but nothing that would turn you off the venue. Lots of parking and close access to all the highways to get you where you wanted to go. One minor turn off was the coffee that was provided in the room was not great.Walkability: Close proximity to shopping
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January 2023 by Spencer Gardiner
Over priced. The host and other and employees were nice. But this one other Guest who was staying here was rude to me!
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January 2023 by Alexis Figueroa
There was Marijuana smell coming from the vents, when checked with front desk they said they can't do anything and just gave me a fabreze bottle. It was obvious that there was people smoking in this so called no smoking facility. I would not recommend this hotel what so ever. I ended up che king out in the middle of the night. Overall horrible experience
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December 2022 by Ethan Grace
I recently stayed at the Candlewood Suites on business trip for McDonalds. I checked in November 17th and checked out November 18th. As I was turning in my finance report to my job, I notice a transaction fee of $275.57, was charged to my business card. Below, my original charged was $125.58 I called a representative at the Candlewood Suits in Killeen, TX and I was told that a message had been noted that I had been fined for smoking in the room. I never smoked anything in the room myself, nor did I have any guest with me that night that did smoke in the room. I never had any intentions to smoke in a room on a business trip and misrepresent my company values, as an employee and as a professional. I can honestly say this never happened while I was a guest there. I believe I was racially profiled and the assumption was made by staff, but for what? I sent two emails to the manager to discuss this matter, I never received a reply back from Aleksandra Trkulja.
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September 2022 by Janet Gillock
Room was clean, nice bedding and a very comfortable room, like a little apartment. Front desk staff was very friendly as well.
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August 2022 by T Grzendzielewski
Room not stocked. No ice machine in hotel. No breakfast. No hand soap in room. You have to bring your dirty towels to front desk in order to get new. And you get no more then 2!!! No bowls in room. No spoons. No hot water .... Luke warm at best coming from bathroom. Kitchen sink it got hot. But not shower or bathroom sink. In today's day and age this is unacceptable from a hotel. Will not come back!
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February 2022 by Sandy K.
Unclean, mgr outside with friend when we arrived, day 1 events --- chair, pillow, grab bar, no paper towels, no bathroom rug, makeup under bed, water bottle on floor, tub unfinished repair, dirty dishes; , day 2 events--- spam in fridge, stinking sinks and shampoo carpet, offered another room on floor 2 but floor is under construction (noise) and 1 bed. We left and went to another hotel. Unbelievably bad experience here.
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December 2021 by A Quinn
Friendly Staff! Check in was fast... love it... renovations on first floor. Quiet on 2nd floor.
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November 2021 by Mark H.
Busier in the week than on weekends. Positives. Suites are good with modern equipment, and everything works; I think it was recently renovated. Clean room. I was on a government trip and got the government rate. Friendly staff, good coffee machine in the lobby. Laundry room has 3 good washer-dryer combos. The washing machine is fast and whisper quiet. Lending closet has board games, DVDs, and books to borrow. Some issues: 1. The first floor is closed for renovation. I did not hear any renovation noise. 2. If they offer the breakfast rate, breakfast is not served at the hotel. Even after they remodel, there will be no kitchen. They send guests for the sit-down cooked breakfast in the nearby Holiday Inn Express, which is also an IHG hotel. Sit-down in another hotel can be slow. I wish this hotel served sandwiches, yogurt, and a muffin. 3. Wi-Fi speed is only 10 Mbps, which may explain why my iPhone kept disconnecting from Wi-Fi. 4. No guest or employee wore a mask. The laundry room and gym are together. You must make an appointment for these facilities because they restrict occupancy to two persons! These facilities were less busy Monday-Thursday and Friday morning.
