Extra Space Storage on 5004 Thayer Dr in Killeen, TX offers a wide range of storage options, including drive-up units, climate-controlled units, and non-climate-controlled units. The facility features electronic gate access, wide drive aisles, parking spaces, and an on-site manager, ensuring security and convenience. The staff is helpful, professional, and committed to providing excellent customer service, with several reviews highlighting helpful employees like Kim and Elias who assist with unit upgrades and process smooth transitions. The location is praised for its cleanliness and affordability, with large units available at reasonable prices, especially for climate-controlled spaces. Despite occasional rocky customer service moments, staff members make efforts to resolve issues quickly, and reviews mention that the experience is generally positive. The facility is ADA compliant, accepts deliveries, and offers military discounts. Overall, Extra Space Storage is recognized for its hassle-free experience, good security, and helpful staff, making it a reliable choice for storing belongings.
Very clean facility. Very friendly staff. Gives a luxury feeling for a storage facility.
December 2025
Front desk service was 10/10, very friendly and didn’t bombard me with unnecessary information or questions. I was quite literally in and out, I appreciate how fast it was.
November 2025
Kim did an excellent job assisting. Super fast !! Thank you for all your help.
