Extra Space Storage on 5004 Thayer Dr in Killeen, TX offers a wide range of storage options, including drive-up units, climate-controlled units, and non-climate-controlled units. The facility features electronic gate access, wide drive aisles, parking spaces, and an on-site manager, ensuring security and convenience. The staff is helpful, professional, and committed to providing excellent customer service, with several reviews highlighting helpful employees like Kim and Elias who assist with unit upgrades and process smooth transitions. The location is praised for its cleanliness and affordability, with large units available at reasonable prices, especially for climate-controlled spaces. Despite occasional rocky customer service moments, staff members make efforts to resolve issues quickly, and reviews mention that the experience is generally positive. The facility is ADA compliant, accepts deliveries, and offers military discounts. Overall, Extra Space Storage is recognized for its hassle-free experience, good security, and helpful staff, making it a reliable choice for storing belongings.
Management was extremely helpful and the units were kept super clean and it smelled fresh inside.
July 2026
Very professional and had all the answers. Great man.
July 2026
Tory Rickabaugh was very helpful and understanding with my situation , iv been coming here for years staff is always respectful and very pleasant , would rate him him 6 stars if I could
