Propane near Krum, TX

“I had called and ordered propane from another provider (not Enderby) because their price per gallon was so low. But after waiting for 10 days without getting a delivery, and after multiple phone calls to an off-shore call center, and after multiple apologies and empty promises, I canceled that delivery order and called Enderby. I spoke with friendly people in an office 20 miles away. And 3 hours later, the Enderby truck drove up and filled my tank. The driver noticed a small cap was missing on my tank head and he replaced it without my asking. I had to pay a little more for propane, but it was certainly worth it. What a relief to deal with people who know how to provide great customer service. Thanks Enderby!”

“The service inspection started off a bit rocky, apparently the inspector was not informed of the job until that morning! The inspector (Cole) was super professional and helpful. He also arranged for the delivery to happen within hours of his inspection! All in all we were very happy with the service, other than their internal communication issues I would recommend the company.”

“I've lived in the area for 8+ years and I grill and bbq year round. This is the only consistent propane place in the area. Their price is always the lowest, they recertify and swap tanks, and the service is always great. Open Monday-Friday 8-5 and easy to get to with plenty of parking. They fill all types and sizes of bottles. Price is per gallon, regardless of how much you need, unlike Northwest propane that charges a set price.”

“Edit/update 6/23/22: I finally got in touch with the store and they are processing the late fee refund. What an ordeal trying to get someone local on the phone though - if they are busy and can't answer it rolls over to a call center and it's very frustrating when only someone at the actual store location can help you. Changing the review from 2 stars to 4 because, again, the people at the actual store location are very helpful. TLDR: U-Haul has billing problems, no way to rectify the situation, horrible communication, no way to reach store directly other than going in person...Only reason for 2 stars is the people inside the store are nice. Uh oh...Houston we have a problem! I rented a storage unit and set up auto-pay at the store. Out of an abundance of caution I double checked that auto-pay was set up prior to the due date. It was not. I re-enrolled in it again and verified the card was still on file, which it was. Imagine my surprise today when I received a notice of a late fee and non -payment of rent. Attempting to reach the store via phone led me to a call center where I was informed the rep I spoke to could only take a payment from me which included the erroneously charged late fee. I asked for someone who could resolve the entire issue at once and was transferred to a "customer service" call center where I was informed it would be over an hour wait. Luckily they had a call back service so I did that. Again, what a surprise when the rep informed me that auto-pay was still not set up, but the card was on file and then after she refreshed the page it was on. Unfortunately, she could not assist me with crediting the late fee, the store itself would have to do that. Well...I'm unable to reach the store via phone. Just now I received a notice I've been charged for the late fee and the rental. When you are there in person, they are all nice and very willing to help. Trying to reach someone by other means is next to impossible and I just can't drive 4 hours to talk to someone in person. This is a horrible way to handle this situation and until I can get there in person I guess we are stuck with this late charge even though it should have never been billed. The only reason this gets 2 stars is that the people at the actual store are nice.”

“Great location! I rented a 10' truck. Pick up was really easy and I had accidentally rented the wrong dolly and they fixed it for me! Drop off literally couldn't have been easier. I handed them my keys and I was done! And everything was fairly priced with the mileage, etc! 100% recommend this location!”