Ross Dress for Less offers a wide selection of the best brands and the latest fashions for family and home, with discounts ranging from 20% to 60% off department store prices. Customers appreciate the good selection of products, particularly elegant and formal dresses, making it a go-to for last-minute shopping. However, long checkout lines are a common issue, often with limited cashiers available, which can deter some shoppers. Despite this, the store's organization is praised, and many notice recent improvements in the layout. While some customers feel that employees do their best under pressure, there are concerns about their pay and support from corporate. Overall, Ross Dress for Less remains popular for its great deals and variety, though improvements in customer service and staffing could enhance the shopping experience.