TDECU Lake Jackson is known for its exceptional customer service and friendly staff. Long-time members appreciate the personalized attention they receive, particularly from representatives like Hillary Reynolds and Erica Brooks, who go above and beyond to address members' needs and concerns. Members have expressed gratitude for the knowledgeable and caring approach of the employees, creating a welcoming atmosphere that encourages both current and potential members to feel valued. While some members have experienced issues with auto payments and ATM functionality, the overall sentiment highlights the professionalism and patience of the staff, especially during busy times. TDECU Lake Jackson continues to be a preferred choice for many due to its commitment to member satisfaction, making it a reliable credit union for financial services.
Phone service is bad .It takes talking to 3 people to get information. Hours of operation are terrible and unreasonable. Not one good review so what does that tell you. I have had staff in the main branch being rude at times.
February 2024
Gave me checks for a savings account that I do not put my deposits into. Caused me so much grief as I wrote checks to pay the mortgage, etc. All returned due to insufficient funds with huge fees. This has absolutely been a shocker. How can Union be so incompetent?
February 2024
Was misinformed by multiple employees. Wasted 5 hour round trip. Now I’ve spoken to 5 employees and spent two hours on the phone and not one person knows what’s going on. Please avoid them at all cost.
