Verizon is a telecommunications company that offers a wide range of services, including cell phones, wireless plans, and accessories. Customers consistently praise the exceptional customer service they receive at Verizon stores. The staff is described as kind, patient, and genuinely caring about meeting the customers' needs. Employees like Isaiah, Lance, Jay, and Johnna have been highlighted for their outstanding service. They take the time to understand the customer's requirements, explain options clearly, and ensure a smooth and hassle-free experience. Customers appreciate the knowledgeable and efficient assistance they receive, as well as the welcoming and professional atmosphere in the stores. The representatives go above and beyond to provide top-tier customer service, often helping with tasks like setting up new devices or recommending solutions to technical issues. Overall, Verizon is praised for its commitment to providing excellent service and support to its customers, making it a reliable choice for their telecommunications needs.
I want to give lots of kiddos to Lance. He has put up with me for 6+months talking about buying a new phone and he was always very patient, polite and accommodating. I finally bought my phone and he even provided help after the sale. Thanks again Lance.
March 2026
Lance was very helpful, personable, and patient with me a senior citizen.
January 2026
My families experience with Lance R. was absolutely PHENOMENAL! He was so helpful and went above and beyond. Met all of our needs, was prompt and knowledgeable. Could not of asked for better customer service! 5 star rating!! Will be returning!
