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July 2024 by Marion Garret
Always very friendly and eager to help the employees
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May 2024 by Mister Myself
Very poor service. OK for small transactions you dont deal with people. Don't do anything big. They hawk your money. Don't like the way they speak to me or how they try to limit my access to my accounts.
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May 2024 by Bill B
Negative 10 ?. They tell you to speak up because they can't hear you and then tell you to calm down like you are a child. Disrespectful at the top. Very difficult to work with on simple transactions. If it's my money you don't tell me what I can do with it. If the money has cleared, that's the end. I control it.
I bet their deposits are low. If they are, I'm sure their service is a part of it. It's funny how I don't have the same issues on the other side of town.
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May 2024 by Sonya Wade
Had a very positive experience with Bella at Chase Business customer service. Thank you so much for going above and beyond the call of duty!!! Thank you for making me feel like a valued customer!!
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March 2024 by Jesse Berrones
Always has ATM issues. The new mag lock for the internal ATM in the lobby. Never works to let Chase members in. If they can’t manage to keep this thing properly functional, maybe they need new management. Unfortunately, it’s the only chase or chase ATM in the Lancaster area.
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February 2024 by Darlene Miller
Out of all the Chase Banks I have ever been to over the years, this one almost always seems to have ATM issues. I don't live near a Chase so unfortunately it is very frustrating to drive up to one of their ATM's only to find out you can't use it, drive around to a second ATM at same location only to find out you can't use it either. I'm guessing it is either the busiest Chase Bank in the DFW area or poorly managed. Something is not right. Currently 4:00pm on a Friday. Only ATM found working was one inside. At least I was able to access that one for transactions this time. Sometimes I have to go further out of my way to another Chase location.
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February 2024 by Karen Starks
Its the worst banking experience!! No ATM ever working and inside ATM after hours are locked!!
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January 2024 by Emily Robertson
I walked in there the ATM was broken so I walked to see if there were any teller's none. The ones that were opening bank accounts looks like they were supposed to be tellers. The guy asked the lady if they do deposits. The lady said no. Even though clearly they have the tellers so they can do it. And lights were shut off. Someone please report this bank.
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December 2023 by Ted Darden
One of the worst banking systems. I show up at 310pm on a Saturday afternoon. One atm working in the drive-thru.. The atm inside our cards don't work to open up the lobby door to get to it. 8 cars in line to use one a machine. The outside atm has been down since Thursday.Unfortunately it's like this all the time. I just decided to say something today. We need a branch in Waxahachie and Red Oak. What's the problem with this brand. I'm thinking on leaving this bank.
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November 2023 by Laura C
DT ATMs never work, and now they closed access to the one inside that should be accessible through the first doors. Wish it was a more reliable place of business.
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July 2023 by Luis Cantu
Bad service!!!
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July 2023 by San Marcos
Got here at 1pm and was waiting in the waiting room. Spoke to an associate and advised her I would like to open an account. She told me she would get back to me and I waited 45 minutes. At that point I left because no one ever came out to help. The worst service I experienced at bank. Will never be returning
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July 2023 by Mona G
I've never had a problem at this location. I have experienced issues with one of two outside ATM's not accepting deposits or dispensing cash. Prior to Covid I was accustomed to a sign-in system to meet with a banker. The online and telephone appointment scheduling was not a high point for me. Otherwise I find the service above average. I've always gotten my banking needs addressed. However I didn't appreciate the rainbow flag at the window. Keep the focus on banking.
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July 2023 by Francisco Martinez
Great staff!! Thank you all for the pride recognition!!?️? so many hateful people out there just goes to show how much the community needs this. Thank you Chase Bank!
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June 2023 by Michael Henderson
Visited chase bank today. Not only did they close early. Neither of the three available ATM’s were in service.
