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December 2023 by Trenten
Melanie customer service is unparalleled and she truly delivers the experience that you can't teach. I had a major problem with my account, and she was able to educate me on my options. I recommend EVERYONE to visit this location specifically for her.
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December 2023 by Alexis Taylor
Was charged over $100 dollars in transfer fees. And was denied a credit card after being with them for 4 years. Don’t understand why that’s the case when I have the Money and the credit.Capital one is the way to go..no transfer fees and they approved my for my first credit card
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October 2023 by Shuug Pillowtalk Show
I came in on Tuesday 10/11/23 to deposit a large amount of money in the form of a check and my teller was Jessica. She wasn’t very helpful or nice. She took my check and told me that it was going to be a 7 day business hold and that she was putting it into my savings account. Not at all giving me the option to deposit into my checking or releasing a portion of the funds to me. She was very straightforward and made me uncomfortable with asking questions. Needless to say I called back into customer service and find out that I did have options and now the nightmare that I’m going thru could have been avoided if she would have taken the time to be of better help. I’m very disappointed with this branch and the lack of support and service they continue to offer.
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October 2023 by Jason Bell
I have banked with them for a few years now never any problems with staff. Just found out today the drive thru is now closed and will be a day to day thing if the atm machine is down. Not sure why they would take a good service away but to me big business no longer caring enough about their customers.
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August 2023 by Chris Terry
Rocio, Devany,Melanie have great service it’s more than a bank there family I love and I appreciate them for making NCU in Lancaster Tx the best bank in the DFW
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July 2023 by John Childs
The ladies at the Lancaster location were very helpful in assisting me in navigation how to work on using QR code. Their names are Devany and Rocio
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May 2023 by Maryjane Jacinto
Someone withdrew $2000 from my bank account yesterday. I am going up to the branch in the morning however, I have since found out that 5 other Neighborhood credit union customers had there accounts wiped out on saturday as well. Hopefully the CU will return all of our money.
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May 2023 by Emma Bownes
Banking is great and the employees are awesome but the app never ******* works
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April 2023 by dahlia
I love this bank! I have opened more than one account with them and i have gotten the best service every single time!! Nayeli at the lancaster location is the sweetest soul ever! she’s so helpful and is very welcoming. i would definitely recommend this bank to friends and family. 10/10?
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April 2023 by Edward Savannah
I love my girls at my Credit Union! <3Rocio, Devany, and Melanie ALWAYS take great care of me while I visit the branch. They are always very professional and answer any questions that I have. Thank you ladies for all that yall do!! I appreciate yall
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March 2023 by Esteban Garcia
The ladies at my credit union are always really nice to me and helpful when needed. I appreciate you ladies for all that yall do! Thank you so much Rocio, Devany, and Melanie.
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March 2023 by Larry Ausborne
Devaney is always sweet and very helpful. She is always so patient with me, with online banking
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March 2023 by Kaelap Robertson
My favorite kredit union. Rocio Devany and Melanie are my favorite people at the credit union.
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March 2023 by Allen Jones
Always great service! Friendly and helpful.. if I could leave 10 stars, I would!
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March 2023 by Terry Shears
The best service from Mrs Rocio, she was heaven sent!!!
