Melanie customer service is unparalleled and she truly delivers the experience that you can't teach. I had a major problem with my account, and she was able to educate me on my options. I recommend EVERYONE to visit this location specifically for her.
October 2023
I have banked with them for a few years now never any problems with staff. Just found out today the drive thru is now closed and will be a day to day thing if the atm machine is down. Not sure why they would take a good service away but to me big business no longer caring enough about their customers.
August 2023
Rocio, Devany,Melanie have great service it’s more than a bank there family I love and I appreciate them for making NCU in Lancaster Tx the best bank in the DFW
We are Neighborhood Credit Union, the oldest credit union in the Dallas-Fort Worth metroplex. Unlike traditional banking institutions, our goal is not to make a profit from our customers. As a not-for-profit organization, we are in the business of helping people achieve their short and long-term financial goals for their families. Through unique products and community investment, including college scholarships and financial education, Neighborhood Credit Union helps its North Texas neighbors improve their financial health and well-being.
