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February 2024 by Jose Ontiveros Guzman
Excelent service
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February 2024 by Andrés Addiction
I put in context that I am from Monterrey and in Mexico they do not sell Samsung laptops, so I ordered one for a pickup in this store. The day it's due for delivery, I hit the road, during that time I get the email that it is ready, but when I arrive, they say they don't have it. I explained to them that I couldn't stay for many days, but they said they had no way of tracking it and wouldn't even assure me that it would arrive. I asked them if they had anything similar since I do 4K video editing and I need powerful equipment. They offered me inferior equipment and tried to make me believe that they would work just as well for me. They had to check the website to tell me the specifications because the team doesn't know, I explained my annoyance and they started treating me rudely saying it wasn't their problem. I ended up asking them to give me a refund and I had to buy it approximately 30% more expensive through a third party in Mexico, plus the costs of booths, hotel and gasoline to go to Laredo. Terrible service.
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February 2024 by Vivian victoria Navarro
I was asked if I knew where to buy unlocked phones with friendly parking access for 18 wheelers. we looked up the directions and he came back later that day and showed off he’s new Galaxy 15. Great gadgets with great price options
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February 2024 by Francisco Javier Martinez
Good place
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February 2024 by Alicia Velez
I recommend purchasing the membership, with it the devices you buy are already guaranteed, and you are also entitled to special prices.
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February 2024 by Felipe Sandoval
Excellent service and very good prices
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February 2024 by Angel Gonzalez
Excellent place to shop
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February 2024 by Cristobal Hernandez Muñoz
Excellent
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February 2024 by Jose A. Perez
Good service
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January 2024 by Eone Shopforyou
Excellent place, with very good products, highly recommended ?
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January 2024 by Jose Humberto
Very professional
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January 2024 by Gabs Gonzalez
Good customer service
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January 2024 by Mayra Sandoval
This is your attention
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January 2024 by Hermilo Méndez
Good choice for electronics
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January 2024 by Dakota Bradford
TLDR: I got what I expected, but was given threats of illegal actions by the geek squad agents of this location. Shady and left a bad taste in my mouth.I want to start by saying I am a Long time Bestbuy shopper, a total tech plus member, and credit card holder.I purchased an ROG Ally and had the SD card failure that so many people experienced with the first batch.So as part of the warranty process ASUS asked me to utilize Bestbuy to ship the device to them.I went through the Geek Squad and they took possession of my device. It was noted that my devices was scratched in the drop off notes when that was in fact NOT TRUE. My ally was in perfect condition. I was fearful that something would happen in shipping and I would be out of luck because this agent decided to write that in the notes without informing me of the situation.Luckily when I went to pick up my device it was in the same perfect condition as when I dropped it off.But when I asked the same agent (respectfully) why he didn’t go over why he was putting that it was scratched, he said that it doesn’t matter because they don’t cover any scratches that they cause anyways. (If you don’t cover scratches, then why claim my device was scratched to begin with?)He also falsely told me that if I removed any stickers on the device in the future that they would deny any/all warranty claims which is a direct violation of the Magnuson–Moss Warranty Act.All in all I got what I expected, I thought the agent was super cool when I dropped off the device, but everything post drop off was shady and making threats of illegal actions.I can’t stress this enough that I know retail employees have a rough job. I am literally one of the most chill customers a store can get. But this whole order really left me with a really really bad feeling.If the store wants to discuss this review I’m more than willing!
