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“We went in today to transfer service to a newer phone and set up AirPod Pros for my father-in-law. Mando assisted us and was very professional and efficient. The best service we have received at any T-Mobile location!”
“Actually very satisfying service, Provided by Victor Soto , he's very understanding and he will help you VERY WELL no need to have credit insecurities they find out for u and keep you informed on any questions GREAT JOB MR. VICTOR, Fellow friends And visitors Make SURE. You go And ask for Him VICTOR SOTO , BLESSINGS”
“I had the most pleasant exchange with Judith of TMobile at the Mall. I went in to ask about trade-in and Judith ushered me to the table with all her beautiful and engaging smile, ready to answer my questions. Efficient and helpful that she is, she advised me of the forthcoming Apple launch of iPhone 15 and a possible promo that comes with it. On top of that, she is delightfully knowledgeable because she was able to answer all my questions. When you meet TMobile associates like Judith, you can’t help but be happy that you are part of the TMobile family. I am really glad to be one. Look for Judith the next time you go to TMobile at the Mall.”
“Lucero R. helped me trade in my iphone and she was so kind which was very much appreciated. she made the process very smooth and helped me 100%. I have never written a review before but I decided to rate it 5 stars because of her.”
“(Translated by Google) Very friendly staff super recommended help me in what I was looking for. 100% friendly(Original)El personal muy amables súper recomendado me ayudo en lo que yo buscaba .100% amables”
“Loved my experience here, very clean place and was helped by the sweetest staff. One in particular, his name is Alfie & he’s amazing, informed us on all the deals we were eligible for and even though they didn’t have the phone we wanted there he made sure to help us get it delivered straight to us on our trip. Thank you Alfie!!!”
“Todays visit to this T mobile store in Laredo was a success ! I am a truck driver who travels a lot and I usually pop in to T-Mobile to take advantage of some of the insurances that I have on my account say for instance the screen protection program what I took advantage of today . I was immediately greeted by Alberto who explained to me that there would be a bit of a wait , no problem !
As I was helped by he staff they took care of my phone and also knew much more about the plans and services that they provided which was awesome ! Jessica is an assistant there and she consoled me and let me know how good of a deal it would be to buy into an Apple Watch today which wasn’t completely on the shopping list but she reassured and recommended the item and made me feel just as comfortable as if I had been speaking to her previously and she helped guide me through the process ! All in all I left with a new Apple Watch , great service and a recommendation to come back for others who may visit .
Thanks Guys !
Lionel Cobb”
“Jesus was very quick & informative about their services and what I needed to know to pay for my services through the app. Recommend this store & Jesus 10/10 times. Thank you”
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“Jay, great customer service. Helped me with my MANY questions with ease and went above and beyond by assisting with calling whoever she needed to so that my problems could be resolved. Super patient and bilingual. Recommend asking for Jay when coming to t-mobile.”