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January 2024 by Sydney M.
Initially, I wrote a five-star review for Extra Space Storage, when I was moving in, early 2023. I'm now editing my review to 1 star. I moved out of my storage unit on December 20, 2023. When I was moving my things out, I came across rodent poop throughout the unit. The rodents had chewed up many sentimental items, such as keepsakes from my daughter's childhood. They chewed up her books, they chewed up my unopened, vintage Barbie dolls still in their original boxes, They chewed up clothes to make nests and they chewed open the bottom of a box spring to build their nests in. I immediately went looking for, Sergio, The man who works at the storage facility, daily, but he was nowhere to be found and the office was locked, during the middle of the business day. I left a note and slid it under the door asking him to please contact me about what happened. I wanted to discuss what happened as well as a possible monetary concession due to the damages. I never heard back from him so I emailed him (I wanted as much of this in writing). I again mentioned that I wanted to speak with him about the damages, from the rodents, to advise him I was leaving, inquiring whether I needed to leave the key for the lock they make you buy and for them not to auto draft me for a new month. The email I received back, from him, simply said they were confirming my move out date. None of the other points were responded to. This, on the heels of me having inadvertently left a glass aquarium lid on one of the carts. I was advised they would charge me $50 to dispose of it. When I received that message, I just about flipped my lid! I emailed Sergio back letting him know that if he didn't credit the $50 (which they did bill to my card on file), that I would be forced to take the audio recordings I had of conversations he and I had where he references my "sweet ass". Coincidentally enough, the next day I received a $50 credit to my card. Yes, Sergio was great, initially. He was charismatic, knowledgeable & helpful, but that quickly changed. I then made a point of avoiding the office & Sergio, like the plague. Oh, and they did auto draft me for the next month even though I specifically mentioned, in my email to him, the date I left and not to further auto draft me. I ended up calling Discover card and disputing the charge, which they credited for me. I then asked them to please make it so that they could not auto direct me any longer, which they did. I've rented storage units in multiple states across the country. I've rented units at old facilities and newer facilities, but I have never had any of my personal belongings damaged for any reason, let alone rodents. I initially chose this facility because it was not only convenient to my house, but it was a brand spanking new building and I would have never, ever thought there would have been rodents in it or I wouldn't have stored my belongings there! Just wanted to give feedback from my personal experience renting here. I would advise you not to rent from Extra Space Storage (I rented from the one in Leander, TX) if you care about the condition of the belongings you're leaving there. And just know that if anything does happen to your belongings, they will do nothing about it. You won't even receive an apology. Oh, and they require you carry insurance on their units.
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January 2024 by Rami G
Today I rented a second storage unit at Extra Space. Sergio was super friendly and went over all the features of the facility. I highly recommend this storage space for anyone who is looking for fast friendly service!
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January 2024 by Rami G.
Today I rented a second storage unit at Extra Space. Sergio was super friendly and went over all the features of the facility. I highly recommend this storage space for anyone who is looking for fast friendly service!
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December 2023 by Michelle B
Sergio greeted me with a smile, was very friendly, knowledgeable, helpful, polite, and professional. He listened to my concerns and needs, and delivered excellent customer service. Sergio is awesome and deserves a raise or promotion. Getting a very temporary storage spot has NEVER been so delight!
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December 2023 by Danielle Marsalis
Sergio was amazingly kind, helpful, and considerate. He went out of his way to ensure we got exactly what we needed and customer service was top notch. This is our second unit that we have gotten at his location. We can’t say enough good; clean and safe facility with excellent service.
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December 2023 by Ricardo Santos IV
Sergio was great!Did it all over the phone, he was thorough with instructions and made sure I understood everything I needed to know. Just parked my trailer today on a Sunday and it couldn’t have gone any more smoothly.Thanks again guys!
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December 2023 by Travis Hailey Jr
Our experience with Extra Space has been great—clean spaces, easy loading area, etc., and we are comparing to a BAD experience (grubby everything, followed by a theft!) at a Public Storage place in Sugar Land, TX. Sergio helped even us out with a billing problem and fixed everything. Pretty happy.
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December 2023 by amanda lee
Don't use the online reservation where you pick your unit. It will change after you've confirmed your reservation. They are also only available during normal business hours so if you need help you have to take time off/away from work in order to get any help. I'd recommend going elsewhere if you're in Texas. Extra Space in Washington state is great though, just not in the south apparentlyUpdate - go in on Saturday to talk to someone, says they're open from 9am-530pm, I arrived at 1:45. There's a note on the door saying they won't be back until 3:00pm. I guess they take over an hour lunch on the weekends to make it more difficult for those who work the same hours during the week to come in to talk to someone in the office. Honestly the WORST storage place I have ever experienced. Since I already paid for the month and they don't pro-rate or provide refunds, I'll be leaving after 1 month. This place is a joke.
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September 2023 by R H.
Jacked up my monthly rate by $20 after only 3 months. They will hook you in with a lower rate on their site and raise it after a few months while offering new customers a way lower rate online.
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September 2023 by kaylah crosby
Sergio was extremely helpful. Great conversation. Gave great recommendations. The front area smelled great it didn’t smell like boxes lol. This storage is rather close to my house glad I made a great choice to come here. I will recommend my neighbors for sure. Thanks Sergio for having a great attitude with my many of questions and wanting to view different units..oh and this is climate controlled unit even better
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September 2023 by Christie Manners
Extra Space storage was efficient, cost-effective, and easy. The experience was entirely due to the amazing service and general kindness of Sergio. Sergio worked to make sure that every interaction was helpful, convenient, professional, and easy. I would recommend Extra Storage to anyone needed some extra space!
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September 2023 by Gary Smyth
Had a fantastic experience with Sergio and Extra Space Storage. The facility is excellent, new, clean and climate controlled. Account set-up was very easy and took less than 10 minutes from entering to getting a tour of the facility and introduced to your space. Would definitely recommend the space for short or long term rentals,
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September 2023 by Carole Cruz
I am very impressed with this storage facility and staff. The building is very secure, clean and my items are in a worry free, air conditioned unit. When renting a space, Sergio provided excellent customer service and he is always welcoming, friendly and helpful. I highly recommend this facility.
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September 2023 by JK Enriquez
We love this facility! Feels very safe, large, clean, and the prices are very reasonable! I’ve interacted with Sergio several times, and he has always been friendly and helpful. Highly recommended.
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September 2023 by Lauren Erdelt
This is the best storage experience I have ever had! I was able to rent the space and move in immediately . Cody was so helpful in getting all the paperwork completed and explained everything thoroughly. The front office was spotless and so was the space I rented. The chilly climate control was an extra bonus!!
