Quest Diagnostics offers a variety of lab services, including COVID-19 antibody testing by appointment (not available for recent COVID-19 symptoms) and routine blood and urine tests such as drug screens, pediatric tests, glucose tolerance, and wellness assessments. Located in HEB Shopping Center, the facility is generally clean and staffed with friendly, professional personnel. Many customers appreciate quick service and minimal wait times, with some noting efficient and caring staff. However, the location can be understaffed at times, leading to delays of up to 45 minutes. The facility itself has a dull, cramped appearance that could benefit from remodeling. Recent improvements include staff who are helpful and able to resolve issues quickly, and the testing process is often quick and painless. Overall, Quest Diagnostics provides reliable testing services with a focus on customer care.
Scheduled online and was able to get an appointment within a day. Showed up early and they took me back right away. Parisa was the technician who helped me and she made the visit fast and painless! I hate getting lab work done and this time it was such a breeze.
June 2024
My pre-employment drug test here last week was sent under someone else's name which was very inconvenient but I was able to retake it today as the new staff were kind and caring and fixed the issue no problem. Thank you!
May 2024
This review is against the corporation, not the staff. This location is understaffed. If you have an appointment, expect a delay of about 45 minutes—those without good luck. The actual diagnostic tech was quick and friendly.
