Budget

Car Rental
Hours: Budget is a car rental business that offers a variety of vehicles at good prices. Customers appreciate the professional and courteous staff, especially at the DFW location on 2403 S. Stemmons Fwy, where long-term clients have had positive experiences and recommend the location for quality vehicles and excellent service. The pickup and drop-off process is quick and efficient, often taking only about three minutes, making the rental experience smooth. However, there are some issues to be aware of. Vehicles may sometimes be left with trash from previous renters, such as cups and water bottles, requiring customers to spend time cleaning them out before their trip. The rental cars may not always be available at the specific location booked, especially if prepayment is made, as the online reservation system is not always synced with local offices. This can lead to situations where customers have to visit multiple locations to find the vehicle they want, and refunds for prepayments can take 5-7 days. Customer service quality can depend on who is working. While some staff members, like Zain, provide confident and helpful service, others may be less friendly or even rude at times. In one instance, a staff member suggested an upgrade, which was then offered for free after intervention from a more helpful colleague, preventing the customer from walking in the rain. Overall, Budget is a reliable choice for those who prioritize good prices and efficient service, but customers should check their vehicle thoroughly and be prepared for potential inconveniences with vehicle availability and cleanliness.

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1. Lewisville, Texas