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February 2024 by steve wesonga
I booked my truck for a 10 am pickup, the location was closed . had to call customer service and get an alternate location that delayed me till 11am. when i finally got the truck the tank was completely empty. I am realy disapointed with Uhaul. i will never rent with you again.
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February 2024 by Amanda Sheehy
Employee that setup our trailer was helpful and informative. Employee that rang us up did not show us the vehicle, when we located it we had to go back in to have them move trucks blocking it in. Though did instruct for the truck/hitch connection. Other employees unprofessionally conversated loudly nearby. Received texts to confirm equipment numbers but once home/viewed, link was expired.
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January 2024 by James M.
Rented a truck for one hour and they charged me $500. It's taken me a month of them asking me to prove it it every which way. When I finally proved it, they didn't say sorry and offered me a $50 gift card. They did say the fired the manager so I'm guessing this place has done this before. I haul is a scam. TAKE PICTURES
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January 2024 by Daddy T
Lose your key here? Too bad. They’re the only storage complex in the entire metroplex that makes you call a lock smith. Gate is fixed after a year, but now we checked out our units and we have a receipt. They’re calling about our units that “havent been checked out”. This location is the worst Uhaul we have dealt with, and thats saying a lot. Get it together please.
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January 2024 by Charles Boettcher
Customer service was terribleI had questions that did not get answeredAlso did not get any details on if I needed more days how much it would beI did not want this as my pick up location for that reasonU-Haul could not get a trailer to my requested pick up location
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January 2024 by Courtney Martin
This location is terrible. Wish I could leave negative stars.
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November 2023 by Bradley Calk
10 min hold on phone to be told they are too busy to talk and hung up on. When I arrived the employee had EarPods in on the phone with a personal phone call throughout the entire interaction of checking in and hooking up. When dropping off, no one came out. Had to go find someone and wait. Ended up dropping the trailer myself and someone showed up after grumpy about where I set it. If you don’t want it there, then come out and tell me where to leave it.
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November 2023 by Ishan Ajmeri
Great customer service. Easy rental process , actually the staff made the situation very easy, and manager is the best . Will definitely go to this location every time and recommend everyone to go here.
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September 2023 by Marissa P
We had a fantastic experience at this location. We were in a jam and had to switch out a trailer for a U-Box, and we had a long drive across country ahead of us. Vlad Lankenau and Jahshawn Peters saved the day! They quickly went to work and got us set up; parked us in the back to unload and reload in the shade and they did almost all of the work...my son and I would have never gotten that U-box packed as quickly or efficiently! They were super helpful, pleasant and professional. So grateful for their help that day !!! If you need U Haul service come to this location and ask for Vlad or Jahshawn!
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September 2023 by Tom Facemyer
I reserved a 20ft truck 5 days before I was to pick it up. The pickup time was for 10:30am. I called them and I was told that my truck was at a different location. So then I called them and they said they didn't have one. So I called customer service and they told me my reservation was canceled. So I decided just to go to my original pickup location and they said it wasn't canceled and that there was a 20ft truck on its way. We didn't get the truck until after 12pm. I don't think I'll be using this location again. I'll just go back to the convenient store location. At least I had no problems with them.
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September 2023 by Rick Ruiz
Location was not busy for a Saturday afternoon and they had equipment for that last minute rental. Lady at the counter was quick and pleasant. The young man that helped with the trailer was friendly and quick.
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September 2023 by Zachary G
If you delivering a ubox to this place be prepared to sit up to 2 hours waiting for something that should take 5 mins the dude unloading don’t know what they are doing and nobody cares
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August 2023 by Caitlin Osborn
Jahshawn and his team on a Sunday afternoon were the BEST HELP. Saved me time and energy helping schoose the best options on truck and pickup/drop off. The people make the place!
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July 2023 by Julie Goss
I was told that my UBoxes would be delivered to my address when I made the reservation. Once my boxes got to Texas, I was told that I am outside of their delivery area. I was told that I had to pick up my own boxes a deliver them myself. I wish I was told this before I moved instead if after.
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July 2023 by Julie G.
When I made the reservation for an out of state move, I was told that I could have Uboxes delivered to my address. Once my Uboxes got to Lewisville, I was told that Uhaul is to busy and reduced their delivery locations and I was not in their delivery location. I was now told that I had to go pick up my boxes from the Lewisville location. They will put the boxes on a trailer and I have to deliver my own boxes. I wish I was told this upfront so that I could have made different arrangements or went with another moving company.
