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January 2024 by shane smith
Horrible service, waited at the counter and was ignored by the employee on the computer. Then when I told him I needed a propane bottle filled it seemed like it was an inconvenience for him. I met him out at the propane tank and he stood there and filled it and spit his tobacco and was very unfriendly.
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January 2024 by Ron Van Ness
Watch them on the mileage.
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January 2024 by Bijo Abraham
Terrible! The worst service you can imagine. Came in to their office and 2 employees were talking to a customer. 20 minutes later and they haven’t even acknowledged me standing there waiting. Total 40 minutes to hook up an AT.
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December 2023 by Robert Brooks
Friendly staff, good prices. Easy process.
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December 2023 by Lorna F.
Propane service is ALWAYS an issue here. Today 2 customers were waiting outside for an attendant. Had to call the office ... which is in clear view of the propane tanks...to be told they went to get a part. No idea when they would return. Always lame excuses by Angela the manager and her staff .... Can't find the key..... out of propane....no signs to indicate what the problem is. Terrible location
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December 2023 by Neil Delaney
Great U-Haul location, they were extremely helpful. My preferred location.
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November 2023 by Brandon R.
I went into the office to get some information. The older lady was very rude and hateful. Not very knowledgeable about anything!! STAY AWAY FROM HERE!!!! BEWARE!!!!!!
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November 2023 by Liberty J.
HORRIBLE customer service!!! We rented an appliance dolly from them to move a fridge. Left the card on-file so they could charge it after we return the dolly. Followed all terms and conditions, returned the dolly and forgot about the whole thing. So you can imagine our surprise when we got a collection bill from them a year later for 4 times of the original fee. My husband went to talk to the manager 2 times. First time manager walked out of the office right in front of my husband claiming to be busy, Second time the employees didn't know how to process this transactions. I suspect that corporate probably do not give a crap about their reputation and loosing the potential clients (especially nowadays when so many people are moving to TX and U-Haul doesn't even need to compete for the business), but personally I'll be using Home Depot or some other LOCAL moving Co. Hope that other locations are better than this one. Have no idea how this manager is still employed
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October 2023 by Clark Oldnet
Some trailers needed attention but the people there really worked with me to get one that met my expectations. This is the best place to rent uhaul equipment.
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September 2023 by Cindy Drechsel
It is the APP world we live in. Companies are now short handed or someone is working alone. Nothing personal about the experience. They Point you to your vehicle you are renting. EXP: number blah blah, should be on back row. It is up to us to make sure they know about any imperfections that the vehicle might have instead of doing a walk around with them. No paperwork in hand showing what they say gas and milage is. Then you drop it off, same thing. They will email you your copy. (fingers crossed no extra cost is showing) - DISAPPOINTING with not just them but seeing everywhere that the customer service importance has been lost or no longer matters. Beside all of this above....The rental went good with no problems.
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September 2023 by Traci Frisch
Miserable location. Had reservation for 1pm yesterday and no van available. Changed reservation to today and was told they would be in at 8am even though it opens at 9. Came at 8am. No one was there. Came back at 9. No one is here. Building locked. Group of people waiting.
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August 2023 by Chris Morrow
This place is always a beating. There is NO waiting area so I made an appointment and dropped off my car at 7:30AM to have a wire harness installed. I call at 4:00, the guy goes out to check and comes back and tells me I'm good to go. When I get there, I am told the wiring guy did not show up today and my truck hasn't moved. When I started fussing, the guy (casually SITTING behind the counter) hands me a card and tells me this is who I want to talk to: Carl the manager. I call Carl right then. He did not return my call. I said to the sitter, "It's no wonder your rating is three stars." He said, "Wow! That's a lot better than I thought!"I've decided I'm gonna find me a NU-Haul! :)***UPDATE: I came to Discount Hitch in Grapevine. They are very professional, have music and a great store and waiting area. With coffee. Installation was $50 cheaper!!! ?
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July 2023 by BobbyC FPV
The first time we went to this location it took a long time to check in and the equipment we reserved was not available.On the second visit I used mobile check in but it still took me 30 minutes to get the key. There was only 1 person at the counter and she was very slow. The truck had the low tire pressure light on the whole time and the truck lurched sometimes during acceleration. The interior of the cab and windshield needed cleaning and the windshield visor was broken.
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July 2023 by Alex Warren
Great experience! Vehicle was clean and came in handy. Definitely will be going back
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July 2023 by Allen Bohne
Very fast and efficient check-in and the lady at the front desk was very friendly and helpful. Also the gentleman that help hook up the trainer was very quick and efficient.
