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“I recently attained a home loan from Texas Bank and Trust. The experience was pretty good for such a trying event. I had to talk to be handed off to 2 different loan agents and talk to a 3rd before it was finished is the only reason they aren't a 5 star. There was extenuating circumstances that caused this on their side, so it's not a 3 star either. This bank started as the small town bank here and then was bought by a larger bank which happens so often when you have a long standing history with a town. Luckily, they left everyone intact and it continued to function as it had before, just with a bit more paper work and others to report to I hear. If you have any questions, there is always someone to sit down with and explain until you are comfortable with the answers. They are truly concerned about their customers.”
“Shout out to Carla, Renee, Brittany, Shay, Erika... I love my bank!
And someone give Joseph Razza a raise! He has been such a great addition to the team there and killing it with kindness, patience and obvious care every time I'm in there.
He has been so great, I had to jump on here and add to/edit my old review.”
“My partner and I had a fantastic experience working with Heather Partridge at Altra Credit Union. She was incredibly helpful, professional, and made the whole process of opening an account and getting a credit card smooth and easy. Heather took the time to understand exactly what we needed, answered all our questions, and made sure we were well taken care of. Her friendly attitude and attention to detail really made a difference. We highly recommend Heather and Altra Credit Union!”
“I’ve been with BTH since 1997 in Mineola. I moved over to Lindale when they opened this office. I’ve ALWAYS had great service, kind employees, and they’ve always gone over and above to help me. When I had someone steal my debit card number as we were leaving town for vacation, BTH caught it before I did. They called me and determined fraud. They cancelled my debit card and had offered to prepare travelers checks for our trip. It was so smooth and encouraging to know someone was watching our back!!”
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“Juan was very kind, helpful, and professional into opening my account. Very understanding and answered all my questions. Moreover, the staff was amazing providing the best customer service. Thank you!”