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February 2024 by Marilyn Jones
We had an excellent representative helping us. She was calm when facing obstacles and solved every problem.
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January 2024 by O C
Waited less than 5 minutes. My sales rep Susan was amazing. She listened to my wants and concerns. She was a W all around. I would send family,friends,and associates. Love my new phone. Appreciate it AT&T
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January 2024 by Tracie Kenlo
I paid the phone off in full and they refuse to unlock the phone. I have the receipt for proof! I DO NOT RECOMMENDAlso they’ve been charging me monthly payments after phone has been paid in full
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January 2024 by Jason Stackhouse
Big thank you to Michael and Mark. They helped me with a tough situation for sure and took great care of my son and I.
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November 2023 by Vano Nano
I needed the information on the trade In upgrade. I got the information I needed. But unfortunately store was already out of the device/storage I would like to get for my wife. They suggested that they can order the phone and it can be delivered either to the store or my residence location. But, I needed the device right away. They suggested only 2 places in nearby cities had just one device like I need. I was very happy with the I formation I got. And I left :)
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November 2023 by Sheron Smith
Excellent service. Helped us to understand our new phones, great customer service!
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October 2023 by Roland Hernandez
A great experience. My agent was knowledgeable and listened to my request efficiently to resolve my inquiry. Perfect order experience. Thank you Walter.
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September 2023 by Terrie H
Excellent service. Friendly. Excellent product knowledge.
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September 2023 by Rowena McBride
Service and staff here are always great! I went in already knowing what phone I wanted and was in and out quickly! They thought they were out of the iPhone that I wanted but a worker went into the back to double check and found the last one! The transfer over was fast and easy! I got exactly what I wanted and am super happy with my purchase!
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August 2023 by Stephanie Lassiter
Att store on Gilmer road in Longview texas would not even get one star from me
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July 2023 by daniel fraley
Micheal was great. Had a Note 8 that was way past the needing of an update. Was never rushed when providing the service we desperately needed. Micheal is a great asset to the company!
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June 2023 by Connie Shore
Went to the store on Saturday, April 29 with what turned out to be a faulty phone (Kyocera which AT&T no longer carries). Josh Herrera did his best to resolve the issue and it wasn't AT&T's fault. We decided on another phone and returned on Sunday, April 30. Josh was off and Benjamin Hinkle helped us with the new phone purchase. Both of these gentlemen were total professionals and my husband and I really appreciate their knowledge and patience with a non-tech savy couple. THANK YOU!
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May 2023 by Emily
Rude staff no one ever gives the same answers. The staff only demand more money and lie to make sales. I wanted to cancel service and leave but the Mexican male said att was my only cell phone option even if I switch to prepaid service. With this kind of customer service scamming and lieing I recommend finding a different store.
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April 2023 by James Rogers
As long as I can visit with my favorite representative, Walter, I am happy to do business at the Longview Loop 281 store.
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February 2023 by Angela Stagg
We worked with Michael he helped with everything and was very knowledgeable and down to earth ?
