Big 5 Tire & Auto Service is a trusted auto care provider with eight locations across East Texas. Customers appreciate their comprehensive services, including tire repair, rotation, alignment, and various repairs like brakes and AC. The staff are consistently described as friendly, professional, and reliable, with many reviews highlighting their excellent customer service. Customers often mention that the team provides honest and transparent work, only charging when necessary and offering quick, efficient service. For example, some customers noted that Big 5 successfully fixed issues that other shops could not, such as tire balancing and alignment, often doing so promptly and at a fair price. The staff, especially the service manager, receive praise for their friendly attitude and professionalism. However, not all experiences have been perfect. While some customers had positive interactions, others expressed disappointment with certain services, such as issues with AC repairs at specific locations. In one case, the customer was unhappy with the quality of work, feeling it was not done properly despite good customer service. Despite these isolated concerns, many reviews indicate that Big 5 Tire & Auto Service generally provides honest, reliable, and friendly service, making it a go-to place for vehicle maintenance in East Texas. Overall, they are known for their quick turnaround, knowledgeable staff, and commitment to customer satisfaction.
If your in need of immediate care & assistance ask for Lucas he's a real professional My sincere thanks for getting me back on the road quickly
April 2024
Getting my tires fixed and they're always saving my butt ? come here for great service and note: ?THEY DON'T CHARGE UNLESS YOU NEED IT!!? no inspection fees, they'll give you what you NEED, and the staff are super great and friendly!!!?
April 2024
Very impressed with how professional the staff is, very friendly, cost for the product and quick service. Go check out Lucus and his staff. Won’t be disappointed!
