Metro by T-Mobile at 2121 Gilmer Rd offers excellent prepaid plans and a wide selection of 5G phones from brands like Apple, Samsung, and OnePlus. The staff is friendly, professional, and dedicated to helping customers. Customers appreciate the helpfulness of team members who go above and beyond to resolve issues, whether it’s porting numbers or sorting out phone problems. Many mention the staff’s patience and knowledge, making the experience smooth and positive. Some reviews highlight the ease of filing claims, though communication with foreign representatives can sometimes be challenging. Overall, the store is recommended for its great customer service, knowledgeable staff, and good deals on phones and plans. Customers feel confident referring friends and family, trusting the staff’s expertise to meet their communication needs. The store is seen as a reliable place for quality service and support.
Tj was super helpful, great customer service. My husband loves his new phone and I was able to go back and get a screen protector on once they had the right size and it was super fast!
October 2024
TJ and Erica are always professional and over extend their appreciation for their customers, I have been a long time customer with Metro and never encountered anyone rude or disrespectful. They are the right people to get the job done and meet customers need. I give them a thumbs up!!
August 2024
Folks here are very helpful and o everything they can to help us out. Highly recommend over other stores.
