Metro by T-Mobile at 2121 Gilmer Rd offers excellent prepaid plans and a wide selection of 5G phones from brands like Apple, Samsung, and OnePlus. The staff is friendly, professional, and dedicated to helping customers. Customers appreciate the helpfulness of team members who go above and beyond to resolve issues, whether it’s porting numbers or sorting out phone problems. Many mention the staff’s patience and knowledge, making the experience smooth and positive. Some reviews highlight the ease of filing claims, though communication with foreign representatives can sometimes be challenging. Overall, the store is recommended for its great customer service, knowledgeable staff, and good deals on phones and plans. Customers feel confident referring friends and family, trusting the staff’s expertise to meet their communication needs. The store is seen as a reliable place for quality service and support.
Tj went above & beyond to make sure we got exactly what we came in for . He even dealt with a ride customer & still kept a smile on his face ! Go see TJ !!
September 2025
TJ went above and beyond helping my husband transfer from Cricket to a new iPhone 13. He was patient, thorough, and made sure everything was set up the right way before we left. Switching phones and carriers can be stressful, but TJ made it easy and stress-free. We really appreciate the excellent service!
November 2024
Tj was super helpful, great customer service. My husband loves his new phone and I was able to go back and get a screen protector on once they had the right size and it was super fast!
