Metro by T-Mobile at 2121 Gilmer Rd offers excellent prepaid plans and a wide selection of 5G phones from brands like Apple, Samsung, and OnePlus. The staff is friendly, professional, and dedicated to helping customers. Customers appreciate the helpfulness of team members who go above and beyond to resolve issues, whether it’s porting numbers or sorting out phone problems. Many mention the staff’s patience and knowledge, making the experience smooth and positive. Some reviews highlight the ease of filing claims, though communication with foreign representatives can sometimes be challenging. Overall, the store is recommended for its great customer service, knowledgeable staff, and good deals on phones and plans. Customers feel confident referring friends and family, trusting the staff’s expertise to meet their communication needs. The store is seen as a reliable place for quality service and support.
I absolutely love this store. TJ will go above and beyond for his customers and will make your experience the best when dealing with phone companies. We have been with them since 2014. I will not go anywhere else!
May 2026
Solomon at store on Gilmore Rd he was so helpful and attentive his customer service was beyond help
April 2026
The customer service is incredible and I suggest everyone to go to this store the other metro store was not helpful but at the gilmer store the Indian guy max helped me a lot and fix all my issues
