GENCO Federal Credit Union is a highly regarded financial institution in the local community. Customers consistently praise the exceptional customer service provided by the staff, particularly Lisa Torrez, Bri, and Sam, who are described as kind, patient, and efficient in addressing their needs. The credit union is known for offering competitive rates on vehicle loans and refinancing, with a seamless process that caters to the customers' preferences. Customers appreciate the convenience of working with a local institution that understands the area, as well as the technological capabilities on par with larger banks. Overall, GENCO Federal Credit Union is widely regarded as the best credit union in the Waco area, offering a comprehensive range of financial services coupled with outstanding customer support.
Fisher Nanninga helped my grandma, who was struggling with her account features, in a very kind and patient manner, and was able to solve our problems quickly and efficiently. All of the staff at the Lorena Genco are very kind and lovely to interact with, including Bri and Sam. 10/10 bank much better than PNC.
November 2022
Lisa Torrez and Bri are amazing people and help me nearly every week, as long as they are here I'll be with Genco forever!
July 2022
By far the best CU in Waco. They offer all the tech the big banks do. They have really great customer service and they are super helpful. They helped me save alot of money on loans I had at a bank. I am so thankful for their help! I highly recommend them for anything you need!
