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May 2024 by Brinda Barnes
I love going to store and paying my bills. Everyone has been really nice to me and others that come to the store. Respectful and smiled. I just love them. And that's the way it should be when you go there.
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May 2024 by Sara Benavidez
Awesome customer service at that location. Tomas made sure that I was happy with my purchase. All of them there are fantastic.
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May 2024 by Amanda Stewart
I would highly recommend avoiding this AT&T location at all costs, unless you have no issues with being (admittedly) stolen from, lied to, and then ignored without resolution. Most of these from the manager. The only resolution that is offered is a call from upper management (whom they cannot provide contact info) and then this promised call never happens. At this point, I wouldn’t recommended AT&T to my worst enemy, but if you must visit a store, save yourself a major headache and avoid this one.
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July 2023 by Julia McCoy
We went to try and upgrade my phone and got there at 6:03. There was a sign on the door that said out to lunch be back at 6 pm so we waited and waited and gave up at 6:30 and no one ever showed. I get having to run and get food but don’t put a time you’ll return and not even show up close to that time.
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July 2023 by Levi Reynolds
The extra effort gets things done. I'll be with AT&T for a very long time because of employees that work here....THANKS
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July 2023 by Roy Jacob
Great service and great location.
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May 2023 by Kenneth Lynn
Always get amazing treatment when I'm here.
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April 2023 by Elizabeth Thames
We visited this store on Saturday, March 25 interested in upgrading our cell phones. The young woman who attempted to answer our questions did not know what she was talking about and didn't even look up our accounts to see if we were eligible for trade-in upgrades, etc. She kept giving contradicting information about the monthly costs and and it was apparent she was more interested in making a sale rather than taking care of a customer. She finally called another employee over to ask a question about a certain model that was on display and he loudly stated, "we don't sell those anymore." He offered no other explanations and was quite rude. We left and drove to the AT&T store in Plainview, Texas where we were warmly greeted, had all our questions answered by a knowledgeable employee and we upgraded our IPhones painlessly. The employees at the store on 4th store should take customer service lessons from individuals like the ones at the Plainview store.
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April 2023 by ariel Bidwell
Kennth help me straighten out my phone he was so so polite and helpful . I will be coming back for him to help me.
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February 2023 by Faith Farmer
The staff here is top tier! Favorite location by far! Y’all rock!!!
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January 2023 by Linda Sanders
Terrible experience at this location. Kenneth was rude, clearly had no interest in helping me. I will never go back to this location.
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January 2023 by Elizabeth Wright
The store is never open and when you are lucky enough to catch it open the lady is very rude and on the phone. Will never go back.
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November 2022 by Kenneth Adams
I came in to pay a bill with Keshia and she insisted that the billing system was down and rushed me out the door. I was trying to get My service paid in a timely manner and she couldn't be bothered to leave the chair. I came intoday and Kenneth helped me and got me in and out perfectly.
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November 2022 by Rolando Salinas
I want to thank Kevin for helping me out and answering all my questions about my new phone good customer service I will definitely be back at this store on 4 th street. ..,? Lubbock,Tx ?
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November 2022 by Skye119
Very friendly, they had the new iPhone in purple which was so nice!
